Customer Service Agent

Schedule: Full-time

Shift: Mixed Shift

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Certified as Great Place to work for the 2nd time in Malta.

Start YOUR career with DHL today…

DHL International Ltd in Malta is looking to recruit a Customer Service Advisor to join their team on a full-time basis.

Job Role:

The role of a Customer Service Advisor is to assist our customers of DHL Express with any queries they might have in a professional manner by means of calls, emails and chats. The purpose of a role is to facilitate and provide a DHL Express global customer service standard.

Main tasks and key responsibilities:

Respond efficiently and effectively to customer queries

Own and manage customer engagement and interaction

Communicate positively with all involved parties (both internal and external)

Follow agreed processes/procedures to raise and resolve customer queries

What we offer:

A remuneration package that includes bonuses and incentives that are rewarded to those reaching the quarterly targets;

A great working environment that is acceptable to diverse cultures;

A private health insurance to protect you from unexpected medical costs; and also an employee benefit scheme

At DHL we give importance to training both on the job and for development.

Applicants should fulfil the following criteria:

Good command of spoken and written English and Maltese

Ordinary Level Certification education or higher

Ability to work independently and collaboratively as a team player

Proficient PC skills, including MS applications

Previous experience will be considered as an asset

Willingness to work feast shifts