IS&T Business Partner

Req ID:456622

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time IS&T Business Partner in Egypt we’re looking for?

Description

Your future role

Manage the operational relationship with Alstom’s strategic IT partner(s) at the site/country level, remain involved in the partner operations at a daily/weekly level and help prioritize work based on Alstom’s need

Participate in global implementation efforts for new IT tools or services across the Alstom sites that may need local interventions

Participate in the change management efforts for implementation of policy changes, projects and/or transformation to the Alstom end-user or local infrastructure environment

Stay connected with business and the regional/cluster IT Business Partner to manage expectations regarding SLA delivery, IT spend and specific IT challenges in the region

Implement corrective action plans for areas when IT service delivery is not meeting business expectations

For major outages or high impact incidents, review detailed RCA (Root Cause Analysis) documents. Coordinate with the central teams as needed to ensure provider implements all RCA action items to prevent re-occurrence

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Graduated with a Bachelor’s degree in Engineering, Science or Technology, should have at least 10 years of experience in IT, preferably in areas like on-site support or service desk Hands-on experience with end-user related technologies / domains is an added advantage and preferred

Should have good communication, strong general management and people management skills

Fluent in English, the candidate should be able to work with autonomy in a multi-cultural environment and ready to face the challenges that Alstom has to offer.

Demonstrates strong overall understanding of mainstream IT systems, hardware, software and practices in order to effectively implement and support IT and End User Community.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges and a long-term career free from boring daily routines

Collaborate with transverse teams and helpful colleagues

Contribute to innovative projects

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.