Procurement Operations Support Specialist

Spark Your Career in Electronics! Join Our Client’s Circuit of Innovation Today

For nearly 20 years, our client has been at the forefront of innovation in the security industry, revolutionizing access control solutions worldwide. With a commitment to excellence and cutting-edge technology, they have become a global market leader, providing seamless and intelligent electronic locking systems that redefine security, manageability, flexibility, and design. Our client is on a mission to enhance the daily lives of millions by offering smart access solutions that cater to a diverse range of industries and applications. From stand-alone solutions to cloud-based and mobile applications, their state-of-the-art systems provide unrivaled security and convenience, ensuring smoother, more comfortable, and secure daily experiences for users across the globe. Join the team today and start shaping the future of electronic access control, redefining security and convenience for a smarter, safer world.

Job Description

We are in search of a highly motivated and results-driven Procurement Specialist who is already excelling within the electronic access control/security industry. While experience in another related field would also be valued, it is crucial that the candidate demonstrates reliability and dedication to providing exceptional service to customers. Additionally, they must be willing to go above and beyond to meet urgent client needs and tight deadlines.

Here’s an overview of your future role:

Employment Type: Full-time

Schedule: Day Shift, Mon - Fri 07:00 AM To 04:00 PM

Work Arrangement: Hybrid, Alabang (3 days in office, 2 days at home)

Salary: PHP 35,000 to 70,000

Perks: Day 1 HMO, Above-market salary, Global exposure

Elevate Your Role: Empowerment Through Electronic Excellence

Be the primary point of contact for customers regarding email queries on pricing, discounts, product availability, etc.

Answer incoming calls and directing calls as necessary.

Perform end to end management of customer orders including data entry for sales orders, confirmations, shipping, invoicing, etc.

Coordinate the return and invoicing of warranty products in a timely manner

Coordinate shipments and order tracking for the Oceania region, manage freight and providers, customs queries, etc…

Liaise with SALTO Systems HQ to coordinate orders, clarify special requests, leadtimes, etc.

Process customer orders for software upgrades and vouchers

Attend virtual webinars and ongoing training sessions for new product alerts

Perform any other administrative tasks as set by the Operations Manager or General Manager

Requirements

Wired for Success: The Skills We Need to Power Up

A tertiary qualification with a major in business/economics is a must.

Proficiency in speaking, reading, and writing Chinese/Mandarin is required as the role will support the Salto team in Hong Kong.

Proven workforce experience in procurement/purchasing or a similar customer service role, preferably in the same industry, is necessary.

Highly desirable to have Microsoft NAVISION knowledge or similar ERP system experience in order management (e.g., MYOB, XERO).

Should also possess Salesforce CRM experience or similar.

Must be able to handle a large volume of customer/internal emails and prioritize their importance.

Highly organized and able to work well under pressure with an eye for detail (large variety of part numbers/codes and pricing).

Basic accounting knowledge and understanding of tax invoices, GST, and discounts are advantageous.

Preferred experience with customer service for Australian and other APAC countries such as Hong Kong and Taiwan.

About You:

Teamwork – Regularly collaborate with others to achieve common or individual goals. Seek solutions related to broader goals and with common ground that the team can support. Share own ideas and expertise, respect and listen to others’ ideas and provide constructive feedback. Proven ability to work proactively as a member of a close-knit international team.

Communication – Strong written and spoken English language skills, communicating ideas clearly and concisely so that they are easily understood by different cultures. Tailor communication according to the target audience both internally and to external parties.

Adaptability – Adjusts plans to meet changing needs and priorities within the assigned responsibilities. Open to new ideas and supports continuous process improvement. Can cope with complexity, some ambiguity and handle pressure effectively.

Results orientation – Maintain a clear focus and commitment to meeting and exceeding goals. Have a sense of urgency about solving problems and completing tasks. Develop clear objectives for meetings and important milestones.

Benefits

Electrifying Perks Await: Shockingly Good Benefits Package!

Day 1 HMO coverage

Competitive Package

Hybrid work set-up

Prime office location

Day shift schedule

Standard government and Emapta benefits

Total of 20 annual leaves to be used on your own discretion

Fun engagement activities for employees

Mentorship and exposure to global leaders and teams

Upskilling through Emapta Academy

Career growth opportunities

Diverse and supportive work environment

Who are we?

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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