Front Desk Coordinator

Job Description

Description:

What we offer:

Compensation

Hourly Rate

Benefits

bring your dog to work!

Core Competencies:

Consistent and timely attendance

Ability to learn dog recognition

Completion of all E-learning platforms

NPS and phone scores

Proper door control in all rooms

Proper record keeping

Participate and lead topics in team meetings

Personal Characteristics

Detail oriented

Quick thinkers

Emotionally intelligent

Outgoing, enthusiastic by nature

Fun-loving

Strong observance skills

Strong multitasker

Excellent communicator

Day to Day Duties

Data entry

Creating Pet Parent Charts

Clean and Safe Environment

To ensure our furry friends are always in a safe and clean environment, we take pride in working as a team to get all the nitty gritty complete

Keeping playrooms clean of messes at all times

Does walk through and risk awareness inside and outside playrooms

Ensure playrooms are following proper policies and procedures

Cleaning may include, mopping, sweeping, trash and water refill

Equipment check for proper operations

Being proactive in making sure dogs are always in a clean and safe environment is key!

Health and Grooming

Spa services coordinator/manager/trainer - ensure all spa services get done timely and are done to specifications

Will learn how to identify dog breeds and behaviors

Report dog scuffles right when they occur for safe wound cleaning if needed

Work with team to assure our Quality of Care sets the standards for dog care

Customer Service and Presentation

Ability to work cohesively with their team in a respectful and professional manner

Excellent communicator and can speak consistently to our 3 Ss (Smile, Story, Satisfaction)

Be knowledgeable on pricing and services

Use social media to promote in-store and out of store events

Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!

ENJOY your team! GROW your team! and PLAY to your fullest potential!

As the Front Desk coordinator you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun. Requirements:

Qualifications

Must love dogs

Ability to spend up to 100% of work time standing

Ability to work flexible days and hours, including holidays and weekends

Ability to work cohesively with others in a fun, fast paced environment

Strong customer service skills

Ability to "own" a room of dogs

All rooms are equipped with cameras for pet parents to stay engaged

Caring for all furry friends as if they were a part of your famliy

Keep data accurate with current dogs

Engage, play and enjoy the furry friends

Understand our Dogtopia-isms. the rules of which we, as Dogtopians live by are:

We LOVE life unconditionally like a dog.

We STAY loyal to our pack.

We CHASE the absolute highest standards of safety.

We PLAY to our fullest potential.

We TREAT every day like It's the Most Exciting Day Ever!