Human Services Case Manager

Job Description

PHILADELPHIA ANTI-DRUG/ANTI-VIOLENCE NETWORK (PAAN)

POSITION: Human Services Case Manager

JOB DESCRIPTION

POSITION SUMMARY

The Anti-Violence programs at PAAN represent a continuum of care that includes mentoring, advocacy, mediation, life skills, job training, employment assistance, parenting and facilitating enrolment in treatment. The Human Services Case Manager will focus primarily on supporting referrals from the Community Crisis Intervention Program and our violence prevention partners:

The Case Manager (ICM) is responsible for working with clients ages16-34 who are referred and identified primarily by CCIP. This individual must have experience working with high-risk individuals from diverse backgrounds.

DIRECT REPORT: This position will report to PAAN’s Director of Human Services and the Human Services Coordinator.

PRIMARY RESPONSIBILITIES:

Engage and assist participants who have criminal justice system involvement to facilitate linkage to resources, programs, employment, benefits, etc., and support/ promote a healthy and safer lifestyle.

Manage a caseload of 30-35 at risk individuals ages 16-34, and meet with and/or contact these participants a minimum of once per week to review progress and ensure the participant is progressing, and refraining from any criminal activity.

Make entries into confidential participants’ files to provide the structure for case analysis and case planning, as well as provide documentation of program participation.

Maintain confidentiality obtained through job duties regarding participants, and outside agencies so that sensitive information is only given on a "need to know" basis, and ensure files are secure to protect the participant’s confidentiality.

Complete accurate case notes and documentation related to the program

Conducts risk/need assessments and creates individual goal plans for each assigned participant.

Conducts home visits.

Produce accurate and comprehensive documentation of information regarding all participants’ interactions, caseload progress, inter or intra-agency contacts or general information pertinent to a client’s progress

Other duties as assigned by supervisor

EDUCATION AND QUALIFICATIONS:

A Bachelor’s degree in human services, criminal justice, social work, education, or other related fields preferred.

Minimum of 1-2 years’ experience in case management, or social work.

A passion for gun violence prevention and for serving Philadelphia’s most at-risk neighborhoods

Must possess excellent problem solving and analytical thinking skills.

Must have strong interpersonal and teamwork skills and can work independently with minimum supervision.

Must possess excellent relationship building skills

Must be detail-oriented, and possess excellent writing, speaking, facilitation, coaching and computer skills.

Must obtain a Criminal Background, Childline, and FBI Clearances.

Must be proficient in Microsoft Office products (Excel, Word, etc.) and database experience.

Bilingual Spanish/English strongly preferred

UAC/PAAN is an Equal Opportunity Employer