Field Service Technician

Job Description

Position Overview:

This position provides technical support to customers and engineers, on site or in the field, on a variety of complex technical tasks. Field Service Technicians gather, maintain, format and analyze technical data to affect the repair and maintenance of power electronic equipment.

Job Responsibilities:

Travel to customer sites to install, maintain, repair, overhaul, troubleshoot, modify and test various types of electrical, electronic and/or mechanical equipment and related devices using various test equipment.

Test product to determine nature of problem and replace parts, components or perform adjustments as necessary.

Provide technical support to engineers, on site or field, on a variety of complex technical tasks.

Builds, develops and maintains productive relationships with clients and vendors while maintaining a high level of quality technical service.

Gather, maintain, format and analyze technical data, such as laboratory or material test results and engineering design changes.

Produce engineering documentation, reports and drawings. Conduct tests and record data.

Perform calculations and interpret results.

Understand and interpret general electrical & mechanical drawings.

Apply general technical knowledge of electronic principles in order to put equipment in operational condition and solve problems.

Understand and adhere to company and industry safety principles and policies

Minimum Qualifications:

Associate’s or technical degree required.

2+ years of experience with electrical and mechanical functions in a service environment (preferably field service).

Demonstrated ability to provide technical support to customers.

Ability to travel up to 100%

Desired Skills and Experience:

Strong technical skills related to electrical engineering and power electronics

Familiarity with power electronic equipment including low and medium voltage switchgear, soft starters and VFDs.

Excellent communication skills (oral, written, and listening) and the ability to collaborate effectively with diverse group of professionals

Ability to work independently and consistently meet deadlines

Availability and willingness to work hours as needed to meet critical deadlines

Solid time management skills

Strong commitment to customer service and teamwork

Equal Opportunity Employer/Minorities/Women/Veterans/Disabled

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