Banquet Maitre d

Job Description

Description:

Normandy Farm Hotel are seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

JOB SUMMARY

If you are friendly, dedicated, charming, and committed to high standards of customer service with attention to detail, we invite you to join our team. Banquet Captains must be able to create a pleasant atmosphere by being attentive to customers and have a complete knowledge of our menus and offerings. The Maître d" must ensure that the banquet servers efficiently serve a quality food product to the guest in a friendly manner. Your goal and key objectives are excellence in service, as well as overseeing the timing of the event and communications between all parties involved in the function, i.e. client, staff, entertainment, photographer, back of the house, etc. Communication between the kitchen and the party supervisor is of utmost importance to ensure that the food is served fresh and in a timely manner.

*Must be available to work a minimum of 2 shifts per week. Monday through Friday day shift

and or evenings Friday. Saturday, Sunday*

Maître d' Functions:

Attends and Participates in all training sessions and team meetings.

Develop and maintain positive working relationships with others while listening and responding in an appropriate manner

Ensure event is running according to the BEO/timeline, including timing of food service, set up of all rooms and bars, and server duties

Delegate details of the event to staff members

Read thoroughly and familiarize yourself with the party information

Contact sales manager for any verbal briefing needed

Supervise set-up and ensure room is set on schedule

Confirm final guest count, menu changes and any special guest meals

Assure all staff is in uniform

Oversee timetable: Hors d’oeuvres, first course, entrée or buffet and dessert, etc.

Direct all severs and bartenders with their duties, including butlering, assigning servers & food runners to tables, etc.

Set up side dishes, table layouts, linens, beverages, bread & butter, coffee station, buffets, etc.

Notify back of house when courses are anticipated or in need of back-ups for buffet items

Assure that all opening and closing side work is completed properly

Inspect all opening and closing side work

Monitor banquet supplies, candles, utensils, linens, etc.

Inspect all banquet staff for proper uniform and grooming

Maintain storage and cleaning of supply room and linen closet

Service staff and vendor meals

Cater to the guests requests and needs in a prompt and professional manner to ensure an overall superior level of customer service

Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct

Notifies and reports any problems or concerns to management

Reports to the Restaurant ManagerRequirements:

Must be at least 21 years old.

High School Diploma or Equivalent

A minimum of 2 years as a Captain/maître d' in banquet/events setting.

Possess a full knowledge of excellent service standards, guest relations, food and beverage preparations as well as etiquette.

Excellent supervisory and delegating skills

Excellent decision-making abilities

Available to work weekends, evening shifts and major holidays (Easter, Mother’s Day, Thanksgiving, along with other special events from time to time)

Abide by all Laws and company policies that regulate serving alcoholic beverages

Mandatory compliance with all safety regulations, procedures, policies and rules

Regular and predictable attendance.

Arrives punctually in full uniform with a neat & professional appearance at all times

Frequently Wash Hands for proper food handling

Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.

Able to lift up to 25 pounds without assistance and in excess of 50 pounds with assistance