Customer service - Office Assistant

Job Description

We are seeking a Customer Service - Office Assistant to join our team!

Responsibilities:

- Provide exceptional customer service to clients via phone, email, and chat

- Answer customer inquiries and resolve issues in a timely and professional manner

- Upsell products and services to customers when appropriate

- Perform data entry tasks accurately and efficiently

- Conduct outbound calls to follow up with customers or provide updates on their inquiries

Requirements:

- Excellent phone etiquette and communication skills

- Ability to effectively communicate with customers from diverse backgrounds

- Strong multitasking skills and the ability to work in a fast-paced environment

- Bilingual proficiency in English and Spanish is highly desirable

Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.