Operations Manager

We have an incredible opportunity for a dynamic, energetic, and eager Operations Manager in Jamaica, NY JFK unit.

About DO & CO:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities:

Manage Equipment Packing, FATS and Flight Coordinators. Plan, forecast, schedule and communicate transportation activities with dispatch as needed and ensure no missing items and no flight delays.

Supervise, motivate, and assist a large team of drivers, driver helpers, equipment and food packers as well as flight packers and coordinators.

Review and enhance transportation policies and ensure adherence to safety measures. Ensure all vehicles are in working condition and clean.

Report and reconcile any malfunctions immediately. (i.e., compliance, fueling, maintenance). Ensures OSHA compliance, Safe Program, & DOT standards/training are met.

Implement DO & CO departmental policies and procedures and set related training plans. Monitor costs and create related reports as requested by the management.

Manage and support all hygiene requirement (as per FSQA)

Manage all airline requirements and requests timely and in high quality. Keep a high level of communication and involve all internal stakeholders accordingly.

Participate in establishing policies and procedures

Track and report key functional metrics to reduce expenses and improve effectiveness

Partner with stakeholders to ensure clear requirements documentation

Perform cost and scenario analysis, and benchmarking

Monitor and forecast upcoming levels of demand

Assess, manage and minimize risks

Qualifications:

Awareness of the operational sequences

Strong and effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing

Proactive, entrepreneurial, can operate resourcefully in a fast-paced, dynamic environment

Highly organized and diligent, attention to detail and follow through

Ability to effectively deal with department heads and team members, some of whom will require high levels of patience, tact and diplomacy.

Ability to work well within a team as well as independently

Planning, co-ordination, good communication and leadership skills

Proficient in using Microsoft: Word, Excel, Outlook, purchasing software preferred

Contract and negotiation skills

Hands on approach to our guests needs

Ability to complete assigned tasks within the given time in order to meet strict deadlines

Flexibility (different shifts - night, weekends, holidays)

Minimum of 3 years of leadership transportation, equipment packing experience preferably within food manufacturing

Proficient computer skills (Particularly Microsoft Word, Excel, Outlook, etc.)

Bachelor's Degree in relevant field

Diversity & Inclusion:

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.