Customer Service Representative

Job Description

Customer Service Representative – Remote

Looking for a job that offers an opportunity to work from home and earn up to 30 paid days off in the first year? Come join our team at Windtalker Services! We are currently seeking applications for a full time position working remotely in the Kansas City area. If your goal is to be part of an agile and collaborative team that is dedicated to a high standard of quality and customer service, look no further, this opportunity is meant for YOU!

Duties and Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concern.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Guide callers through troubleshooting, navigating the company site or using the products or services.

• Review customer or client accounts, providing updates and information.

• Collaborate with other call center professionals to improve customer service.

Qualifications and Education Requirements

• High School Diploma or State Equivalency certificate.

• Basic computer skills (Windows, Office, Internet) and typing 35 wpm or faster.

• Excellent customer service and verbal communication skills.

• Ability to multi-task efficiently, such as reviewing account information while speaking with a customer on the phone.

Employee Benefits

• Up to 30 paid days off in year 1

• Set work schedule Monday – Friday (no weekends)

• Work from home

Job Type: Full-time

Salary: $16.50 per hour

Expected hours: 40 per week

Work setting:

• Work from home

• Must have strong and reliable home internet connection

• Dedicated home work space away from distractions