Customer Service Representative

Seeking an independent and compassionate part-time Customer Service Representative to join our team!

About AM/PM Animal Hospital in Austin, TX:

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, in-house labs, and ultrasound. We offer everything a pet could ever need to be happy and healthy, including wellness care, specialty services, advanced treatments, and emergency care.

Why work for AM/PM?

AM/PM has a great team-based culture where everyone works together for the common goal of providing exceptional care to our patients. A seniored leadership & management team that provides excellent training and support to every individual. Offering a set 2-week rotation schedule that allows you to plan & receive a great work/life balance.

Our Commitment to Diversity:

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.

Who are we looking for?

Applicants must have previous customer service experience; veterinary or medical clinic experience is preferred; professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.

Schedule: ~20-30 hours per week, with alternating Saturdays. Typically 7am - 5pm or 8am - 6pm on some days. 1/2 days on other days ~8am-1pm or 1pm-6pm.

Responsibilities:

Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.

Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.

Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.

Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.

Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.

Assist in cleanliness and maintenance of the hospital to ensure a great client experience.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

Competitive salary: $17-$18/hr based on experience and skillset. Plus a sign on bonus!

Medical, dental, vision, and prescription drug benefits for you and eligible dependents

Paid time off for full-time employees

401(k) plan

Continuing education allowance for licensed technicians

Guardian voluntary benefits

Looking to Relocate?

In the heart of the state capital, Austin has a vibrant music and arts scene, gorgeous outdoor spaces, and some of the best food you’ll have a chance to sample. Take a dip in Hamilton Pool, watch 1.5 million bats emerge from underneath Congress Bridge at dusk, immerse yourself in the Austin music scene, and, of course, enjoy some of the best BBQ ever!