Medical Receptionist

Job Description

Description:

Job Title: Medical Receptionist and Clinical Support

Location:

Schedule:

Shift:

Job Summary

As a Medical Receptionist and Clinical Support, you play a central role in the smooth operation of our medical practice. You are the initial point of contact for patients, ensuring a welcoming and organized reception experience. Additionally, you provide vital support to our clinical team by assisting with patient preparation and administrative tasks, contributing to the efficient delivery of healthcare services.

Responsibilities:

Perform front desk / reception duties, including check-in /check-out, answering phone calls, scheduling appointments, collecting copays and other payments, performing intake duties as needed and handling all documents and medical records in a confidential manner and in compliance with HIPAA and other applicable laws and regulations.

Be willing to travel/float to multiple locations as assigned by management, when needed.

Obtaining and recording accurate patient information, including demographic and insurance information.

Copying, faxing, and scanning documents

Obtaining and recording of patient consents and related documents.

Perform clinical support duties as assigned, including contacting insurance companies for authorizations, completing documents, and assisting in writing patient letters.

Cross training in Transcranial Magnetic Stimulation (TMS) and Spravato treatments.

Working closely with clinicians in administering TMS and Spravato.

Interacting in an appropriate manner with internal staff and providers.

Interacting in an appropriate manner with external clients – both patients and non-patients.

Assisting in setting up and managing electronic and/or paper filing systems.

Maintaining a professional demeanor and high level of service, always, with Company's patients, employees, contractors, and business contacts.

Assisting with various treatment modalities and procedures as applicable/appropriate, including assisting physician during initial TMS treatments and administering ongoing TMS treatment sessions independently; assisting in setting up patients and coordinating with providers for QB Testing.

Following treatment protocol(s) as instructed, including reporting treatment progress.

Providing a safe and therapeutic environment for patient care.

Maintaining a high degree of accuracy regarding all details.

Assuming other responsibilities as assigned.Requirements:

Education:

High school diploma or equivalent is required.

Bachelor’s degree from an accredited institution preferred.

Completion of a medical receptionist program is preferred.

Certified Medical Assistant desired.

Experience:

1 year of experience in a medical receptionist role, including administrative responsibilities preferred.

Basic understanding of clinical procedures and support tasks.

Physical Requirements:

Manual dexterity to operate office equipment.

May require long periods of sitting and standing.

Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.

Good communication skills and emotional resilience to provide support to patients facing mental health challenges.

Minimum salary/hourly: $17.50

Maximum salary/hourly: $19.00

The pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of ARC Health’s benefits package, which includes, among other benefits, healthcare/dental/vision, and retirement.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any ARC Health Partners.