Key Client AR Controller

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other

The Key Client Controller is responsible for directing and controlling operations activities for Key Accounts in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure collections (B2B) activities are occurring in line with agreed KPI’s for collections and deal with collections complexities.

At the same time, given the importance of the Key Client’s business to Maersk, the role encompasses building strong working relationships with the customers and working cross-functionally in a boundary less manner to the Key Client support teams within our organization.

Responsibilities

Drive a portfolio of ~$50-100M USD in Accounts Receivable for Key Accounts, Be the Finance Partner for Key Client Managers & GSC teams

Responsible to drive Customer outcomes through positive customer experience in finance-related processes

Own Key Client relationship from a Finance perspective

Face to face meetings with Customers/KCMs on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resources

Targets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+/90+, D&D OS, ONA etc.

Deploy MLOS with KCMs and Vertical Leads to review AR development, issues, and own or drive action plans.

Regular follow up with KC AP, finance, relevant GSC Sales owners (TCM & GFF/Rate Sheets) and Ops teams

Forecast Cash and AR performance for owned KCs – report outs to Finance & Commercial Management

Dunning and Credit Consequence Management – work with KCM/Vertical Lead and Sponsor to resolve issues proactively

Own Tier 2 and Tier 3 disputes and closure for assigned KCs (Including any old unresolved and closed disputes)

Work with collectors in other countries to ensure timely closures

In case of high value RAC, partner with Sales – GSC & Frontline

Sign off on VIP payments from a FIN perspective as per VIP policy.

Support initiatives to improve IE for KC to analyze and resolve root causes of disputes proactively

Work Cross functionally to deliver value service to our KCs – Including Disputes, CS, TCM (BCOs) and BPOs

Drive root cause identification and fixing through IQ

Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance

Contract Landscape: Review and approve/secure approvals for any non-standard finance related contract insertions

Qualifications:

Bachelor's Degree

Adequate experience in collections, disputes, customer service, accounts receivable

Experience in CSR and handling Key Clients is a plus

Knowledgeable in MS Office and

Amenable to work on night shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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