Customer Service Representative

Job Description

Job Summary:

We are seeking a Customer Service Representative to interact with customers, answer inquiries, resolve issues, and provide information about products and services. The ideal candidate will have excellent communication skills, be customer-focused, and strive to ensure customer satisfaction.

Qualifications:

- High school diploma or equivalent

- Proven customer support experience or experience as a client service representative

- Strong phone contact handling skills and active listening

- Ability to multi-task, prioritize, and manage time effectively

- Proficient in Microsoft Office and CRM systems

- Excellent communication and problem-solving skills

Responsibilities:

- Respond promptly to customer inquiries via phone, email, or in-person

- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits

- Keep records of customer interactions, transactions, comments, and complaints

- Process orders, forms, applications, and requests

- Follow communication procedures, guidelines, and policies

- Take the extra mile to engage customers

If you are passionate about customer service and possess strong communication skills, we would love to have you on our team as a Customer Service Representative.