Front Desk Agent

Job Description

Job Summary:

We are seeking a Front Desk Agent to be the first point of contact for our hotel guests. The Front Desk Agent will greet guests, check them in/out, handle reservations, and provide information about services and amenities.

Qualifications:

- High school diploma or equivalent

- Excellent communication and customer service skills

- Proficiency in Microsoft Office and hotel management software

- Strong attention to detail and organizational skills

- Ability to handle stressful situations with professionalism

Responsibilities:

- Greet guests and assist with check-in/out processes

- Answer phone calls and manage reservations

- Provide information about hotel services, facilities, and local attractions

- Handle guest inquiries, requests, and complaints promptly and professionally

- Maintain a tidy and presentable front desk area

- Assist with billing and payment processes

- Collaborate with other hotel staff to ensure a positive guest experience

If you are a customer service-oriented individual with a passion for hospitality, we invite you to apply for the Front Desk Agent position at our hotel.