Dispatcher/Customer Service

Job Description

Dispatcher-Tampa, Florida

Essential Job Functions:

Represent the Acree way- Positive, Passionate, and Professional.

Deliver exceptional customer service.

Prepare detailed work orders and supporting documents for every order.

Dispatch technicians promptly and provide ongoing scheduling services.

Utilize Service Titan to manage and monitor customer relationships.

Manage the scheduling of the different departments, assigning technicians based on availability, location, and job requirements for optimal efficiency.

Ensure adequate supplies and materials by creating and maintaining purchase orders.

Provide clients with comprehensive warranty information and process all warranties promptly.

Make sure that permits are pulled and closed promptly.

Contribute to accounts payable/receivable activities and provide the necessary documentation.

Generate weekly status reports tracking work orders, estimates, inquiries, etc.

File, scan, and other office tasks as required.

Qualifications:

1-2 years of Home Service Dispatching Experience required.

Ability to multi-task with a high level of accuracy and attention to detail and prioritization

Strong communication skills, written and verbal.

Proficient with Microsoft Suite including Word, PowerPoint, Excel, and Outlook

Prior customer service experience is a PLUS!

High School Diploma or GED equivalent.

Computer Skills (Microsoft Office).

Experience/ Education:

High school diploma or equivalent experience

Compensation:

Starting at $20/HR, based on experience.

Benefits:

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE