IT Analyst

Job Description

Job title: IT Analyst

Location: Batavia, IL

Duties:

• Solution design and understanding of complex workflows within ServiceNow.

• Develop reports and dashboards within ServiceNow.

• Create Knowledge Articles to document work where appropriate.

• Perform operational support for system defects as they arise.

• Perform basic system administration duties with ServiceNow.

• Work with stakeholders to gather requirements.

• Provide training to end users for developed applications.

• Participate in peer code reviews.

• Address configuration changes to the ServiceNow platform.

• Extend existing OOB ServiceNow modules to address enhancements requests.

• Coordinate testing activities using the ServiceNow Test Administration Suite.

• Triage incoming ServiceNow support issues and attend to the current backlog of open

incidents and defects

Education/Qualification:

• A minimum of 4 years’ experience working with the ServiceNow Platform.

• Knowledge of ServiceNow’s core application modules such as Incident, Problem, Change, Release, Service Catalog, Knowledge, Agile and Self-Service Portal.

• Understanding of relational database concepts.

• Competency in modern software development methodologies using JavaScript.

• ServiceNow Administration Certified highly desirable.

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