Service Coordinator

Job Description

About BradyIFS

In December 2020, Brady Industries and Individual Foodservice (IFS) merged to become the largest independent janitorial supply and foodservice distributor in the Western United States. As BradyIFS, we collectively service more than 25,000 customers from nearly 40 distribution points around the country. BradyIFS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team!

Service Coordinator

This position is responsible for coordinating planned maintenance schedules, equipment pickups and deliveries and dispatches service calls. In addition, coordinators are responsible for maintaining the equipment repair scheduling, quoting customer requests, and obtaining warranty repair pre-approval.

Requirements:

High school diploma or GED

1-2 years experience in similar environment or warehouse/distribution

Responsibilities:

Responsible for equipment repair write up for both pickup and delivery

Manage pending shop repairs, quoting, converting orders, invoicing and pickup/delivery of repair equipment

Communicates with customers to obtain details of repair complains, parts needed, estimates of costs and completion of repairs.

Works with vendors and service department managers to obtain warranty repair pre-approvals, follow up that all paperwork is submitted properly and is credited on time.

Coordinates technician repair tickets and dispatches outside technician to location for repairs.

Follows up on outstanding parts, communicates any questions, back orders or delays to customers.

Pick parts nightly for service orders.

Receives incoming parts into system.

Benefits:

Competitive wages

Excellent Benefits including medical, dental, vision, supplemental and disability insurance

401k with company match

Nine paid holidays a year

Paid-time off

ARE YOU "HONESTLY BETTER"?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Brady is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

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