Commercial Service Technician

Job Description

Job Title: Commercial Service Technician

Reports To: Commercial Field Supervisor

FLSA Status: Non-Exempt

Position Type and Expected Hours of Work: Full time; Monday through Friday and overtime as needed.

Position Summary:

Commercial Service Technicians maintains and repairs HVAC equipment and assists with customer queries.

Essential Functions:

Troubleshoots HVAC-R equipment, building comfort, energy efficiency, and related problems

Presents findings, solutions, and options to our clients, converting technical concepts into easily understood layperson terms

Works efficiently and delivers a high level of quality with minimal onsite supervision

Utilizes company pricing to build competitive repair proposals

Utilizes company resources to propose equipment replacement bids for our clients

Completes approved repairs, improvements, or installations within industry standard hours and per LBA pricing guides

Completes digital proposals and service tickets for all work performed

Assists in the adoption and use of new technologies

Maintains a 'like new' appearance with the company-provided vehicle, tools, and equipment

Maintains proper inventory levels on your company vehicle

Ensures every job site is cleaned and is an example of LBA Commercial's work quality

Delivers best in class revenue generation by identifying the best solution for our clients

Develops positive working relationships with all clients and members of the LBA team

Partners with dispatch operations by providing timely and accurate status updates

Assists the Preventive Maintenance Team with jobs and other duties as needed

Competencies:

Strong mechanical and installation understanding of the tools and equipment that technicians use

Exhibits an in-depth knowledge and understanding of HVAC and refrigeration systems

Has the ability to read, interpret, utilize and train on manuals, schematics and control circuits related to HVAC and refrigeration systems

Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions

Excellent verbal and written communication skills; and strong conflict management skills

Detail oriented and highly organized with the ability to handle multiple tasks and assignments

Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and general software navigation

Position Requirements:

This should list required or preferred:

2+ HVAC related experience; or an equivalent combination of education and experience

High School Diploma or equivalent

Valid driver’s license with a clean driving record and background

EPA Certification Required

NATE Certification Preferred

Physical Demands: Use hands to handle, control, or feel objects, tools, or controls. Stand for long periods of time. Bend or twist the body. Kneel, stoop, crouch, or crawl.

Direct Reports: None

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

LBA Air Conditioning, Heating, and Plumbing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By signing below, I acknowledge that I understand and agree to perform the duties described herein to the best of my ability, with or without accommodation, with honesty and integrity.

Employee Signature: Date:

Manager Signature: Date:

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