Retail Operations Manager

Job Description

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience.

As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass takes pride in offering the region's best cannabis prices and widest selection. With four dispensaries located in North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon, we strive to be the top choice for cannabis consumers.

Joining our team means being part of a thriving organization that consistently ranks among the top 10% highest grossing retailers in the state of Washington. Whether you are seeking a position at our retail stores or aiming for a senior corporate role, Cannabis & Glass provides diverse opportunities for professional growth and development.

We believe in creating an inclusive and supportive work environment where each employee's unique perspectives and contributions are valued. We encourage teamwork, creativity and empowerment as we work together to achieve our company's goals.

By joining Cannabis & Glass, you become a part of a dynamic and rapidly expanding industry that is shaping the future of cannabis retail. Embark on a fulfilling and rewarding career journey with us, where your passion and dedication will make a meaningful difference in the lives of our customers.

The Position:

Cannabis & Glass is looking to add knowledgeable Operations Managers in Spokane County. Join the most exciting and fastest growing industry in Washington! If you enjoy working with and talking about cannabis, this is the right job for you! Operations Managers enjoy a fun and collaborative environment with great tips, the largest discount on cannabis in the industry and a generous incentive program where you can earn free weed! Join our team today and start looking forward to coming to work doing something you love!

Essential Functions:

Provides leadership to assure that all store operations such as cash management, inventory management, inventory receiving, inventory auditing, and marketing are functioning in the most cost efficient and compliant manner.

Performs daily, weekly, monthly, quarterly and annual sales reviews and provides suggestions for improvement to the Director of Retail

Reviews, maintains and updates all retail SOP's and assures that any changes are communicated to employees

Oversees and ensures cash management procedures are being followed including, transacting, opening, closing, depositing, reporting, maintaining and reconciling cash.

Successfully implements change management across multiple locations.

Prioritize a positive customer experience for all patrons.

Effective at remote management of employees using teleconference and surveillance tools.

Foster a fun and safe work environment for all Cannabis & Glass retail employees.

Lead implementation of change management.

Hold team members accountable to store metrics.

Provide store specific insight in order to bolster location-based sales and efficiencies.

Ensure high standards of cleanliness and safety standards of the store.

Hold team members accountable to standards and policies of the company.

Train and develop assistant store managers and retail associates.

Measure employee performance to document feedback and training.

Ensure inventory accuracy and compliance to law enforcement standards.

Be an open vessel of communication between corporate and retail.

Open availability with the ability to open and close retail locations.

Work a minimum of 40 hours a week.

Review inventory and employee metrics, take action on these as needed.

Assigned various projects and policy implementations.

Other duties as assigned.

Working Conditions:

Job duties may include work indoors and outdoors during all seasons, 365 days/year.

Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism to effectively handle.

Work duties may require sedentary activities, active standing, stooping, and/or kneeling.

Retail stores are open 365 days a year with shifts typically occurring between 7:00 a.m. and 11:30 p.m.

Minimum Requirements:

Must be able to regularly lift 25 pounds and occasionally lift up to 50 pounds.

Must be able to stand for up to eight (8) hours per day.

Must be able to proficiently operate computers, tablets and other productivity machinery and technology.

Must be able to reliably arrive at work on time for scheduled shifts.

Must be able to ascend/descend a ladder to service displays, products, or service ceiling lights.

Must be able to type at least 40 words per minute.

Must be able to move about the retail store, as needed, to assist customers and perform required functions.

Must be able to remain in a designated work area for up to 8 hours per day with the exception of breaks as required by law.

Must be able to position oneself to access products within all areas of the store.

Must be able to effectively communicate information and ideas so customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.

Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.

Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.

Must be able to prepare, place and position retail products or items.

Must be able to effectively communicate information displayed on digital screens.

Must be able to perform other job duties as assigned.

You must have the ability to work at all three of our Washington locations.

Job Requirements:

Minimum of 21 years of age.

Bachelor's Degree in business, management, or related areas.

3-5 years of retail management or direct supervisory experience.

3-5 years of inventory management experience.

Experience working in a technology driven environment

Exceptional written, verbal, visual communication and presentation skills

Self-motivated with excellent organizational skills

Ability to critically think and solve problems using discretion

Must commit to coming to work sober.

Previous retail, sales and/or customer service experience is strongly preferred

We do not require previous professional experience in the cannabis industry but would prefer the applicant be a consumer of the product.

Benefits and Compensation:

Pay range between $65,000-$75,000

Bonus incentives programs.

Employee discount includes 50% off smokable cannabis products.

Generous bonus structure that earns free weed!

Health, Dental and Vision insurance.

Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.

Employee Discount Program offering exclusive discounts from top national retailers.

Paid Sick Leave (PSL) and Personal Time Off (PTO.)

Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.