Information Technology Support Technician

IT Support Technician Contractor

Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, workstation and desk setups, supply/inventory support, assisting with conference room technology, and other operational support for end-user issues and requests.

Onsite support: Monday - Thursday

Responsibilities:

• Primary role is to assist onsite with Technical Operations and Support team with operational and secondary support requests

• Retrieval and disposal of hardware equipment through existing e-cycle program

• Termination technology recovery procedures

• Perform room to room technical sweeps and basic troubleshooting of conference room and general audio-visual equipment around campus

• System preparation of computers ranging from macOS, Windows 11, Linux, ChromeOS and as well as mobile devices on iOS and Android.

• Deployment of corresponding computer hardware, including on-site as well as preparation for shipment to remote locations

• Partner with the IT team to improve overall user experience by helping to implement new/updated workflows

• Remote support through internal Tech channels

• Application Access

• Telecom support and deployment

• Support for onboarding and new hire processes

• Onsite AV events support

• Basic training in Google Apps

• Swing space support

• Mobile device support

• Printer Support

• Other technical duties as assigned

• Large format and/or media display support

• Other technical duties as assigned

Qualifications:

• Excellent Communication, interpersonal, and presentation skills

• Experience troubleshooting productivity software including Google Workspace applications such as Gmail, Calendar, Drive, Docs, Sheets, Slides, and Meet, as well as Microsoft Office and Adobe Creative Cloud desktop application suites

• Experience troubleshooting conference room technology including Google Meet, Chromebox for Meetings.

• Experience with hardware support for Windows/Apple/Chrome/Linux

• IT or desktop support with a focus on the customer-facing experience

• Preferred executive support experience

• Fundamentals in networking protocols and troubleshooting

• Experience supporting mobile devices including Android and iOS devices

• Experience supporting copiers and consumer printers

• Working knowledge with a ticketing systems environment

• Knowledge of best practices around data security

• Working knowledge with software, asset, and endpoint management tools (i.e. Jamf, Chef, Munki, Intune, Bitfit)

• Working knowledge of audio/visual events technologies and support

Compensation: $37.00 - $50.00 per hour

ID#: 33241862