Clinical Support Team Provider (NP/PA)

Summary: The NP/PA Clinical Support Team Provider will serve as an integral member of the Petaluma Health Center’s primary care team and offer critical treatment plan follow up and support for patients at Petaluma Health Center’s sites. The Clinical Support Team Provider will ensure that patients, particularly those at high risk or with complex care needs, have access to timely and appropriate care between visits with their primary care providers. Critical to the role will be the ability to navigate the electronic health record (EHR) and manage the flow of information to improve health outcomes for patients.

Areas of Responsibility:

Team Support and Coverage:

Provide support to teams to ensure timely review of labs, diagnostic imaging, and documents for patients between visits.

Ensure patient-centered focus on timely resulting of diagnostics ordered by primary care providers or urgent care providers by working with the Clinical Support Team to communicate these results and any follow-up needed subsequently.

Be available to primary care teams at all sites as backup for urgent questions or review of results if primary care providers are unavailable and patients or hospital providers need assistance for coordination of care

Be available to primary care teams at all sites as backup for urgent medication review or refill

Patient Care:

Provide patient visits via telehealth to review urgent or timely diagnostic results

Provide in person or telehealth urgent care on a regular schedule or as needed

Work with patients to establish individual health goals and identify potential problems/barriers.

Assist in timely scheduling of medical appointments to support patient health.

Ensure that pertinent diagnostics are ordered and appropriate therapies are implemented according to scope of practice guidelines.

Communicate with patients so as to improve their understanding of their health care, facilitate appropriate health maintenance and treatment seeking behavior, and optimize their care outcomes.

Function as an integral part of the clinical staff through participation in Medical Staff meetings and other PHC committees or workgroups

Demonstrate competent knowledge in delivering health care to patients through the peer review process

Maintain credentials by keeping all required licenses current, including but not limited to California Medical License, DEA licenses, CME hours, BLS certifications and any other required licenses and/or certifications.

Willingly perform other duties within the scope of practice as assigned

Abide by all Joint Commission Ambulatory Care requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, compliance with National Patient Safety Goals, and licensure and health screenings.

Required Education and Experience:

Completion of a nationally accredited Nurse Practitioner or Physician Assistant Program

Two years’ experience as a licensed NP or PA provider delivering primary care in a family practice setting, or graduation from a one-year NP residency program

Experience working in a NCQA Patient-Centered Medical Home highly preferred

Experience working in a Joint Commission Accredited health care organization highly preferred

Desired Skills:

Comfortable with use of Electronic Medical Record

Modern practices and principles of method disease counseling

Demonstrates knowledge of compliance issues within the community clinic environment

Strong interpersonal skills; ability to be sensitive and communicate effectively with persons of various social, cultural, economic and educational backgrounds

Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines

Strong written and verbal communication skills

Ability to work independently and as part of a team

Good judgment, problem solving and decision-making skills

Licenses and Certifications:

Current State of California NP or PA license

NP and PA must hold current national board certification from an accepted certifying agency and provide by first day of work.

NP must hold a current and active RN and NP and Furnishing license in California.

NP must have completed a BRN recognized nurse practitioner graduate master’s degree program; PA must have completed an accredited physician assistant master’s degree program

Must obtain an active and/or transferable DEA license to California and provide evidence by 90th day of clinical practice. (It is the responsibility of the employee to transfer their DEA license to their new place of employment if from out of state, via online DEA portal and provide evidence of transfer).

Must maintain CME as required for certification renewals.

Must hold a current BLS Certification

Candidate must be able to successfully meet PHC’s credentialing and privileging requirements

Language Skills: Ability to effectively present information and respond to questions and requests from patients, co-workers, and others as necessary. Bilingual in English and Spanish required.

FULL TIME EMPLOYEE BENEFITS:

21 Days of Paid Time Off

10 Paid Holidays

Medical Insurance (Entire deductible paid by us!)

30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)

Dental Insurance

Vision Insurance

Gym Membership Discounts at Synergy Health Club and 24-Hour Fitness!

401K Matching after 1 year of employment

Flexible Spending Account, Dependent Care FSA

Life Insurance (included at no cost to the employee)

Long Term Disability (included at no cost to the employee)

Employee Assistance Program (included at no cost to the employee)