Assistant Residential Property Manager

Enriching lives through investment and service is the mission at the core of everything we do at Holladay. The Assistant Property Manager supports this mission by working closely with the Property Manager and Portfolio Manager in the day-to-day office duties and management of the commercial real estate properties in their portfolio in accordance with the Company’s mission, vision and objectives.

Essential Duties and Responsibilities include but are not limited to the following:

Tenant Relations:

Interact and correspond with tenants to address problems or complaints, as it relates to housekeeping, maintenance, leasing or accounting

Log maintenance work orders; track and follow up with tenant to ensure issue was resolved

Assist Property Manager with weekly tenant visits as required by client and maintain tenant visit log

Prepare monthly newsletters and other publications (Fire Plan, Tenant Manual) for distribution.

Prepare tenant memos, notices and lease correspondence

Assist in preparation of tenant social events

Facility Management:

Walk buildings and inspect for maintenance, janitorial & landscape issues

Walk and inspect vacant suites bi-weekly; complete check list and call in necessary repairs

Complete monthly building inspections for assigned buildings and place service requests and follow up on completion

Maintain building signage, order/remove and bill back

Maintain building access system, handle tenant request for access cards and keys

Assist Property Manager with construction and interact with contractors for the completion of tenant improvement projects. Prepare specs and obtain bids for building improvements Document incidents and make sure report is routed to all parties

Administrative Responsibilities:

Responsible for administrative tasks including, but not limited to filing, mailing, ordering office supplies, preparing monthly expense reports for Property Manager and Maintenance Staff, etc.

Prepare and track all vendor contracts. Maintain current vendor list. Obtain current COI, business licenses and W-9 on all Vendors

Maintain and keep up to date tenant contact lists and current (COI’s) certificate of insurance

Update Clients web site monthly with current tenant contact information

Maintain and keep up to date web base program for building information and preventative maintenance work order system

Maintain on site lease files

Financial Reporting:

Prepare monthly budget variance reports for assigned buildings for the Property Manager’s review

Assist Property Manager with placing calls to tenants regarding collection of past due rents on the 10th, 20th and end of month. Produce MRI Aging Report. Correspond with Tenant and update MRI reports

Assist in budget planning, i.e., print reports and obtain bids

Assist Property Manager with invoices, i.e., tenant bill backs, researching invoices, GL coding, etc.

On a monthly basis, prepare meter reading and tenant bill backs for accounting

Upload bill backs in the accounting web base program

Review rent rolls for accuracy and compare with MRI rent roll

Performs other related duties and assignments as required.

Qualifications:

College Degree preferred or progressive work experience addition to the qualifications below

Real estate license or ability to obtain license

Front desk or office management experience

Two (2) + years’ experience in commercial real estate environment

Proficient in Microsoft Office Products, Word, Excel and Outlook

Publisher and Digital Camera knowledge helpful

MRI Real Estate Software experience or ability to learn new programs quickly

Desire to pursue CPM designation

Excellent grammar, clear written and oral communications skills are essential

Good phone communication skills

Ability to prioritize, organize and have productive time management skills

Valid Driver’s license, proof of insurance, and clean MVR report

Holladay Mission and Values: All associates are expected to live Holladay’s Mission and Values in their everyday interactions with each other, external clients, and stakeholders as defined below:

Mission: Enriching lives through investment and service

ENRICH Values:

Entrepreneurial – We are empowered to dream and take risks, to challenge conventional wisdom and demand continuous improvement, to innovate, create, and inspire change.

Nurture – We encourage and support the growth and development of each other, our clients, and our communities.

Respect - We recognize and acknowledge the inherent value of others.

Integrity – We do the right thing. We exhibit a consistently high moral compass.

Community – We are a family. We have fun, serve others, and freely give of our resources. We recognize our responsibility to make our communities and world a better place.

Health - We support the physical, financial, and professional health and well-being of each other and those we serve.

Position Competencies

Composure: Does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted; is a settling influence in a crisis

Critical Thinking: The ability to think using analysis, evaluation, problem solving, judgment, and the creative process; considering the full picture and impact of action and decisions

Effective Communication: Able to clearly and succinctly communicate in a variety of settings and styles; can get messages across that have the desired effect

Compensation:

The Assistant Property Manager compensation will be based on experience and qualifications. This range is subject to local, state and regional dynamics and may be adjusted up or down depending on market conditions.

Physical Demands:

Employee is required to walk the premises which can require climbing stairs to inspect stairwells, and be in elevated or high spaces, such as roofs and decking to inspect equipment if necessary

Employee may occasionally be required to lift or move items over 10 pounds

On call 24/7 in emergency situations at properties

Supervisory Responsibility:

This position does not have any supervisory responsibility

Promotional Opportunity:

Associates with more than twelve (12) months of service may request consideration to transfer to other jobs as vacancies become available and will be considered along with other applicants. To be considered, Associates must have a satisfactory performance record and have no disciplinary actions during the last twelve (12) months. Management retains the discretion to make exceptions to the policy.

This description is not all inclusive and duties will vary depending on specific property being managed.