Implementation Service Desk Project Manager

We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:

Role: Service Desk Solution Project Lead

Location: US-based (hybrid remote with onsite work as needed)

Duration: 8-10 months

Responsibilities:

Vendor analysis, selection, installation, and configuration of a new Service Desk solution.

Collaborate with stakeholders, conduct vendor assessments, and manage project timelines and budgets.

Ensure successful deployment/implementation and provide training and support to end users.

Ensure ongoing governance standards are in place for long term support and optimization.

Requirements:

5 years of experience leading Service Desk solution projects.

Strong expertise in Service Desk tools (preferably ServiceNow) and ITSM processes.

Proven track record in vendor evaluation, project management, and client communication.

Relevant certifications (PMP, ITIL, Agile) are advantageous.