Head of Product

About Us

AI Media was established in Australia in 2003 and has successfully expanded globally to become a leading provider of live and recorded captioning, transcription, and translation solutions. AI Media is one of the largest captioning providers for the education, corporate, broadcast and government sector, ensuring highly accurate, secure and cost effective captioning.

We have a growing footprint in global markets, with employees located in the US, the UK, Canada, Australia, and Asia.

Ai-Media is proudly recognised and certified as an LGBT+ Business Enterprise, from Canada's LGBT+ Chamber of Commerce. The values held with this type of certification are values we foster across all regions in which we operate - North America, EMEA and Australia. We are proudly committed to fostering a team that represents an inclusive, diverse, barrier-free, and accessible environment. We believe that through diversity and inclusion, we achieve overall success.

If you have been contacted for an interview and require accommodation to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.

Together, let's make the world’s content accessible – to everyone

Job Summary

Join our dynamic and growing team as we seek to hire a Head of Product to lead our innovative initiatives and drive the strategic direction of our product roadmap. The Head of Product will report directly to the Chief Product Officer and will be responsible for the leadership of global Product Managers. You will work cross-functionally across sales, marketing, and engineering to deliver product innovation and competitive pricing to AI-Media customers. The Head of Product will be responsible for ensuring cross-functional alignment of goals and execution, and help the teams drive strategic initiatives forward. This role will be primarily focused on our Americas region, but handling needs and input for other regions will be required from time to time.

About the Role

As the head of Product, your key objectives will be:

Define and lead the Product strategy

Develop and refine best practices and collateral for planning, pitching, and measuring success.

Work with product, marketing, operations, and other cross-functional partners to do the following: identify and size market and customer opportunities; plan and manage programs to execute against those opportunities; partner with sales leadership on achieving those strategies globally and in region

Work with the sales team on strategic pilots and early sales on new or updated products

Establish yourself as a subject-matter expert across Ai-Media technology and service products, highlighting growth opportunities and areas for investment

Identify customer-driven product needs across Ai-Media and partner with Product Managers in specific verticals to develop action plans

Partner with in-region and global sales teams to ensure seller readiness to promote and support new products and features

Work with engineering leaderships on R&D process, technology assessment, and delivering innovation

Work with sales and finance team on product pricing, standard contract structure, and bundling strategies - including by calculating estimated margins with input from Technology, Product, and Services teams, as well as collecting data on competitor pricing and other similar product comparisons

Work with marketing team to develop effective product pitches and materials, and advise on campaign strategy surrounding new product releases

Leverage data and insights to analyse product performance, user behaviour and market trends

Provide coaching and mentoring to the team to support and build upon their abilities to enhance product offerings

About You

Minimum of 5 years in senior product management leadership roles, including managing leaders

Recent experience in the B2B SaaS industry is preferred

Proven track record of successfully driving product strategy

Experience working with Engineers/Development Teams to understand technological capabilities of products

Comfortability dealing with stakeholders at various levels of profession

Strong leadership skills, proven ability to position team members for success in their roles

Keen interest in technology advancements and how this can better serve our customer needs

Desire to look externally to understand market trends, anticipate trends and apply this knowledge to create competitive advantage

What Ai-Media Offers You

4 weeks vacation and 10 paid sick days annually

Genuine flexible working arrangements – flexible hours

SIMPLE IRA Retirement plan with 3% match

Employer paid dental, vision, life insurance and AD&D

Health Insurance with up to $600 monthly employer contribution

Career Progression based on talent, not tenure

Access to a rewards platform that offers employees discounts and cashback on many retailers, access to fitness and health videos, recipes via HelloFresh, ability to recognize your coworkers and so much more

Flexible public holiday selection

Access to Course Catalogue and LinkedIn Learning

Paid parental leave for eligible primary and secondary caregiver

Employee Referral Program offering a generous financial reward for referring top talent

Employee Assistance Program (EAP)

Quarterly & Annual Global Recognition Awards

Ongoing Trimester Reviews to recognize achievements

Global company with a supportive team culture and inclusive working environment

Please refer to this link to learn more about the recruitment process at AI Media and what the company may offer you if considered for this role