ServiceNow Architect

Tezo is a new generation Digital & AI solutions providers, with a history of creating remarkable outcomes for our customers. We bring exceptional experiences using cutting-edge analytics, data proficiency, technology, and digital excellence.

Job Description

As an architect, your role entails close collaboration with Capability and Technical Product Owners, Enterprise Architects, BPCs, Technical Consultants, BAs, and other Business stakeholders. Your responsibility is to ensure that the solution proposals you develop are tailored to the organization's needs and align with its future goals. You will be accountable for designing an end-to-end Solution Blueprint that meets customer requirements, aligning it with the features and functionality of the ServiceNow platform whenever possible.

Responsibilities

Solving, designing, and building the ServiceNow solution that addresses the business needs of the client.

Understanding the business context and translating functional and technical requirements into a sustainable ServiceNow solution.

Presenting the different solution options against a business problem to the Architecture Review Board (ARB)/Technical Design Authority (TDA) and getting concurrence of the same from ARB/TDA.

Defining an overall Data Architecture to ingest the data into ServiceNow platform for Day-0 load and delta load.

Leading the platform design including integrations between ServiceNow and other enterprise solutions like JIRA, Workday using: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Delivering the epics and features on time and within budget by effectively managing a cross-functional multi location team.

Communicating key messages to clients and other stakeholders

Coaching and mentoring the junior members of the ServiceNow practice team

Support the development and configuration of ServiceNow in a variety of areas, including, but not limited to, the Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Configuration Management Database (CMDB), Reporting, and SLAs.

Professional Experience

Proven experience in the delivery of large-scale technology transformation projects, including experience in the Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, HRSD, CSM, FSM or GRC.

Minimum 12 years of experience in delivering IT projects with at least 3 years as a ServiceNow Architect

Proven experience in configuration, customization, development, and administration on the ServiceNow platform

Proven experience in implementing new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activities, Flows, Script Includes, Transform Map etc.

Proven experience in working within both waterfall and Agile/Scrum methodologies.