Customer Service Specialist

Designation: Customer Experience Specialist (US process)

Roles and Responsibilities of a Customer Experience Specialist

· Customer Service through calls

· Ensure timely and accurate service delivery at defined productivity levels

· Build client & domain knowledge to be able to deliver a resolution on the first conversation

· Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

· Maintain Internal Service Attendance & Accountability policies

· Execute issue /query & Client level delivery quality on calls

· Adhere to Customer resolution and ensure proper documentation &follow-up

· Identify, share and support operational improvements

Qualifications:

. Result awaited candidates can apply with no backlogs

· Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hon

& Eco Hons)

· Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC)

· Age up to 31 years

· Gap should not be more than 4 years after graduation

· Undergraduates/ pursuing graduation are NOT eligible

· Candidates who are currently located in Delhi NCR/Gurgaon are only eligible

· Freshers and Experienced- 0-29 months

· Excellent communication skills- Written and Verbal

· Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)

· Proficient in computer usage and Basic knowledge of MSOffice/ Excel

Job Location- Gurugram, Work from Office only

We Offer You

Salary range- 3.08 To 3.50 LPA

What Wipro offers:-

· Defined career roadmap which offers growth opportunities

· Performance-based incentive program (Depends on Process/Client Alignment)

· Investment in talent development and skills enhancement

· Work-life balance with a 5-day workweek

· Collaborative environment with best-in-class professionals

· Focus on colleague engagement and fun at work

Please share your resume and call for further details :

Name – Neha Sharma

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email