SAINT LAURENT Client Service Brand Ambassador

Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called 'Rive Gauche', synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio- cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April

2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women's and men's ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

We are currently seeking a Regional Client Service Ambassador who will report to the Regional Client Service Manager as part of our dynamic team in New York, New York.

ROLE

As part of the Client Services team, your mission is to accompany our client throughout the full purchase journey (from discovery to after sales) and maintain a high level of customer satisfaction and retention. As Client Services Ambassador, you will actively contribute to promoting the brand image and its values by providing qualitative and personalized advice throughout all channels (E-Business, Retail, Franchises and Wholesale) and interactions with our clients. As a Client Service Ambassador, you will foster strong relationships with stores to ensure an overall positive client experience. You will be a key contact for escalations, deliver appropriate solutions while strengthening the relationship with our client. You will communicate customer insights and feedback to the relevant departments to ensure the feedback is being actioned on. You will manage several channels of communicates (telephone, email, and chat) keeping your personal KPI target in mind as well as the team's KPI goals.

MISSION

BRAND IMAGE

Assist in the development of a seamless Omni-channel experience ensuring consistency, quality and reactivity for all clients in collaboration with HQs and the AMER leadership team

Master Brand policies and procedures and ensure compliance throughout all channels and interactions

Act as brand ambassador

OPERATIONS PROCESS

Handle client inquiries, complaints and service for ysl.com as well as our stores and manage after sales requests

Ensure an exceptional and personalized Client Experience by telephone, live-chat and email

Follow-up and liaise with other departments to meet Client requests.

Escalate incidents as appropriate

Meet individual and team KPIs

Capture accurate client data

CLIENT/BUSINESS DEVELOPMENT

Develop the business and client base by cultivating a strong client relationship with trust and open and interactive communication.

Share client feedback with the appropriate departments to improve processes, services, quality, etc.

PROFILE

Enthusiasm for the Brand and the Fashion Industry

Client oriented with an excellent sense of service quality (go the extra mile spirit)

Strong listening skills with a positive mind set.

Commercial mindset

Excellent written and verbal skills in English. Fluency in Spanish is an advantage.

Thorough and excellent organizational skills

At ease with online tools and openness to new technologies

Team player

Fast learner

Problem solver-ability to multitask.

Resistance to stress

Schedule flexibility

Previous experience in store retail sales or service industry appreciated

A reasonable estimate of the base compensation for this position is $28/hr. with commission eligibility.

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-05-01

Schedule

Full time

Organization

YSL America Holding Inc.