Service Advisor / Honduras

Job Details

Job Location

San Pedro Sula, CORTES

Description

Overall Responsibility:

Assist in the process of Donor retention by calling to thank Donors and by responding with prayer to Donors' prayer requests; by calling Donors for special appeals; by calling Donors to encourage their participation in special fund-raising events and by maintaining and enhancing knowledge of Food for the Poor's programs, projects, and countries of operation. This is a full-time non-exempt position in the Donor Relations Department.

Duties:

Making follow-up calls to thank Donors and to discuss contents of special appeals and request their support.

Inquiring as to Donor prayer needs and praying with Donors.

Responding to prayer requests sent in by Donors and offering to pray with them.

Responding to questions and/or inquiries from donors.

Sending information to Manager for forwarding to appropriate department.

Sending information for donor requested materials to Department Manager.

Making appropriate notations in Donor Direct/Synthesis following calls to donors.

Sending special cards e.g., Banana Bark cards, Healing cards to donors as required.

Calling Donors to confirm receipt of invitations to special events and to facilitate their attendance.

Reviewing calling instructions.

Covering all points in current script.

Staying current on Food for the Poor's programs and services to convey information to Donors.

Performing other job-related duties as assigned by the Donor Relations Manager.

Education and Experience:

Minimum high school diploma; Two years related experience in sales/marketing/customer service.

Skills:

Fundraising skills

Ability to pray with donors.

Good written and oral communication skills.

Excellent telephone communication and listening skills.

Proper telephone etiquette.

Ability to handle objections.

Persuasion skills.

Computer literacy in Microsoft applications (Outlook and Excel).

Ability to use Synthesis.

Ability to sit in a chair for extended periods.

Ability to speak French, Spanish, and/or Haitian Creole helpful.

Practices good time management.

Qualifications

Physical Requirements:

In an 8-hour day, employer must (each activity)

Hours

0

1

2

3

4

5

6

7

8

Sit

x

Stand

x

Walk

x

Employee's Job Requires

Not at All

Occasionally

Frequently

Continuously

Bend

x

Squat

X

Crawl

X

Climb Heights

X

Reach above shoulder level

X

Crouch

X

Kneel

X

Balance

X

Push/Pull

X

Employee's Job Requires he/she carry:

Up to 10 lbs.

x

11-24 lbs.

X

25-34 lbs.

X

35-50 lbs.

X

51-74 lbs.

X

75-100 lbs.

X

Employee's job requires he/she lift:

Up to 10 lbs.

x

11-24 lbs.

X

25-34 lbs.

X

35-50 lbs.

X

51-74 lbs.

X

75-100 lbs.

X

Job Requires employee use feet for repetitive movement as in operating foot control

Right

Left

Both

N/A

X

Job requires employee use hands for repetitive action such as:

Simple

Grasping

Firm

Grasping

Firm Manipulation

Right

x

b. Left

x

Employee's Job Requires:

Yes

No

Comments

Working on unprotected heights

x

Being around moving machinery

X

Exposure to marked changes in temperature and humidity

X

Driving automotive equipment

X

Exposure to dust, fumes, and gases

X