Tissue Family Advocate (Lafayette or Covington)

LOPA is an EEO employer - M/F/Vets/Disabled

Job Description

Job Title: Tissue Family Advocate I

Department: CSC

Reports to: Communications Center Manager

Exemption: Non-exempt

Date Revised: July 2023

Position Summary

Help save and enhance lives by determining suitability of potential organ, tissue and eye donors, and discussing tissue/eye donation with families. Supports the mission of "making life happen" by working in a collaborative, team-oriented call-center environment.

Essential Functions

Performs clinical and social screening of all referrals for potential organ, tissue, and eye donation which may require critical thinking skills.

Ensures accurate, detailed and timely electronic documentation of referral information.

Updates relevant internal and external stakeholders on the status of active referrals.

Informs family of the potential donor's registry status, if applicable. Compassionately discusses the opportunity for tissue/eye donation while providing support throughout the donation conversation.

Completes authorization process with legal next of kin over recorded phone line.

Performs Donor Risk Assessment Interview (DRAI) with best historian over recorded phone line.

Job Role Expectations

Provides back-up support for administration

Maintains competency annually

Obtains and maintains EMR credentials as part of the referral screening process

Ensures timely and accurate QA of assigned referrals

Adheres to all current LOPA and AATB (American Association of Tissue Banks) policies relevant to the donation process

Effectively communicates with internal personnel and external customers while maintaining diplomacy at all times

Handles death and grieving families in a caring and professional manner

Shows initiative while working in a dynamic team environment

Demonstrates problem solving skills, effective use of resources, collaboration with other health professionals and professional standards

Completes all training assignments in a timely manner

Regularly attends and participates in department meetings, educational opportunities, and other relevant meetings or trainings

Demonstrates support for our mission through annual participation in LOPA sponsored events

Encourages and facilitates growth and professional development of new hires

Education and Experience

High school diploma or GED

Previous healthcare experience such as EMT, Paramedic, or LPN, preferred

Experience and/or training in a healthcare setting working with families suffering loss/grief, preferred

Organizational Expectations

Upholds LOPA core values of selfless, authentic and passionate

Use constructive and positive communication

Be a team player

Hold yourself and others accountable

Keep a positive attitude

Be respectful of others

Timely completion of all required educational training, tasks and Standard Operating Procedure reviews by assigned due date

Role Progression

This role is eligible for progression to Tissue Family Advocate II position when one is made available. Promotion to TFA II will be determined by the department supervisor after an evaluation has been completed.

Work Environment

Small chance of exposure to communicable diseases, hazardous materials, pharmacological agents with little likelihood of harm if established health precautions are followed.

Possible mental and visual fatigue associated with detailed work in front of a computer for long periods of time.

Requires travel as needed.

Possible exposure to Bloodborne Pathogens and airborne illness. Employees may at times be in a hospital setting. May have exposure to blood, packaged organs and tissues for transplant and/or research.

Physical Demands

90% of time spent sitting, with opportunities for standing work and breaks

Work Hours

Full time. 12 hour shift schedule, including weekends and holidays. Typically required to work 3-4 shifts per week.

Knowledge, Skills & Abilities

Knowledge of structures, systems and services of LOPA

Knowledge of medical terminology

Ability to type at least 35-40 wpm

Knowledge of Microsoft Office and Google Suite

Ability to deliver effective and professional verbal and written communication

Ability to apply common sense understanding and to solve problems

Ability to be flexible in a dynamic work environment

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