Spa Treatment Manager

Position Summary The Spa Treatment Manager oversees the spa providers and spa functions, to include training on all products and services.

Job Duties * Oversees and assists in the training of new spa providers.

* Oversees and assists in conducting training for all services, to include massages, facials, body services, and salon services.

* Conducts regular training on SOPs, Forbes and TLC brand training.

* Maintains training attendance records and prepares the spa monthly training calendar.

* Acts as manager-on-duty on a scheduled basis.

* Conducts weekly walk through of treatment rooms and storage areas.

Inspects treatment rooms to ensure all standards are met, including linen, treatment beds and equipment.

* Conducts professional treatment room and product inventory checks.

* Educates team members on retail products, promotes retail sales and ensures sales are recorded accurately.

* Reviews daily revenues.

* Prepares accurate rooming lists on a daily basis, ensuring the treatment rooms are utilized to their maximum potential.

* Inspects all equipment and facilities on a regular basis.

Submits engineering work orders as needed and follows-up to ensure work has been completed.

* Conducts monthly spa provider meetings to address policies, procedures, scheduling and any concerns regarding spa operations.

Prepares written minutes and distributes to all providers and spa leadership.

* Attends daily spa stand-up meetings, weekly leadership meetings and hotel stand-up meetings when needed.

* Interviews and conducts practicals of all prospective spa providers.

* Conducts annual performance reviews and tier reviews of all spa providers.

* Coaches and counsels team members, preparing timely written warning notices as needed.

* Works with the Assistant Spa Director, Spa Manager and vendors to create exciting incentive programs for spa providers.

* Orders spa treatment and professional related products on a monthly basis.

Reviews invoices for accuracy and submits to accounting in a timely manner.

* Conducts bi-weekly stock checks for all professional products.

* Conducts end of month inventory, including stock count of all professional products used by providers and sold in the retail store.

* Conducts quarterly reviews of treatment and product sales.

Tests and evaluates new product lines with Spa Director.

Education and Experience * High school diploma or equivalent; associate's degree preferred * Three years of previous spa experience, preferably in a luxury setting * Training experience * Current North Carolina license in massage, esthetics or cosmetology preferred Skills and Abilities * Strong leadership skills, including the ability to motivate and direct the work of others * Excellent verbal and written communication skills * Strong organizational skills * Ability to pay close attention to detail * Experience using Microsoft Office programs * Ability to work a flexible work schedule, including nights, weekends and holidays Physical Requirements * Ability to stand, walk and move about the spa throughout shift, talk, hear, reach, kneel, bend, sit, grasp and perform repetitive motions * Ability to