This is an onsite (on-site 5 days/week) role based in Phoenix, AZ (USA).
Job Title: Sr Technical Writer
Location: Phoenix/Scottsdale, AZ
Contract
Overview:
We’re searching for an experienced technical writer to join our team. The ideal candidate will have proven success in an IT organization developing runbooks and playbooks to assist with the timely restoration of services.
Objectives of this role
Develop comprehensive Runbook and Playbook documentation that meets organizational standards
Gain a deep understanding of products and services, and translate complex information into simple, polished, engaging content
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
Develop and maintain a detailed database of reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative methods for improvement
Responsibilities
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation
Required skills and qualifications
Three or more years of experience as an effective technical writer
Proven ability to quickly learn and understand complex subject matter
Experience in writing documentation and procedure manuals for various audiences
Superb written communication skills, with a keen eye for detail
Experience working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content
Ability to handle multiple projects simultaneously
Preferred skills and qualifications
Bachelor’s degree (or equivalent) in journalism, communications, or relevant technical field
SharePoint experience managing shared documentation.
ServiceNow experience with Knowledge Bases and Knowledge Article creation.
Effective written and verbal communication skills.
Good understanding of SDLC (systems development lifecycle)
Previous experience in software development preferred/
Professional certification
Experience in using XML tools to create documentation/
Work Hours:
Monday through Friday
08:00 – 17:00 MST
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Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.