Office Administrator Outpatient Primary Care

A healthcare network in New York City is currently seeking an experienced professional to join one of their facilities in Brooklyn as their new Office Administrator. In this role, the Office Administrator will be responsible for managing the work of all clinical and non-clinical team members to ensure service delivery in practice and all operational aspects within the practice.

About the Opportunity:

Schedule: Monday to Friday (1 Saturday per month)

Hours: 8:30am to 5:30pm

Responsibilities:

The Office Administrator will:

Coordinate regular team meetings and send recaps to the team

Provide support and direction to enhance performance, skills, and knowledge of practice team within the practice

Troubleshoot problems such as non-working equipment, patient complaints, inefficiencies, adequate staffing, workplace conflicts, and other items that may disrupt operations

Monitor time and attendance, hold team members accountable to adhering to the time and attendance policy

Review practice reports, KPI's, and work with various departments on improvement initiatives

Implement an effective inventory system

Handle other duties, as needed

Qualifications:

5+ years of related experience in Outpatient Healthcare setting

Bachelor's Degree Highly Preferred

Experience with eClinical Works EMR software

Working knowledge of Medical Billing procedures

Thorough understanding of Medical Front Office Operations, including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances

Solid problem solving and time management skills

Great interpersonal skills

Excellent communication skills (written and verbal)

Strong attention to detail

Highly organized

Desired Skills:

Master's Degree

EHR knowledge / experience