Senior Telecommunications Engineer

Sky Communications, Inc. is seeking a senior telecom technician with 10+ years’ experience with VoIP and traditional PBX platforms, including legacy systems from Avaya and Nortel. MUST HAVE AN ACTIVE TOP-SECRET SECURITY CLEARANCE. This is a full-time position for a federal agency in Northern Virginia.

Responsibilities include the following:

Avaya CS1000 Senior Technician

On-Site: Northern Virginia

Security Clearance: ACTIVE TOP SECRET

Shall have extensive knowledge and experience operating, programming, and troubleshooting the Avaya CS1000 PBX, AACM call center system, Telstrat telephone recording system, call pilot voicemail system, and typical associated equipment and circuits.

Shall have extensive knowledge and experience utilizing the Microsoft Teams applications and Microsoft Skype for Business applications for video teleconferencing.

Shall have five (5) years of experience operating, programming, and troubleshooting the Avaya CS1000 PBX, AACM call center system, Telstrat telephone recording system, call pilot voicemail system, and typical associated equipment and circuits.

Shall have a minimum of two (2) years experience utilizing Microsoft Teams applications and Microsoft Skype for Business applications for video teleconferencing.

POSITION AVAILABLE NOW

Please send your resume to attn: Bill Bouie () and/or Bill McFadden ().

OTHER DUTIES AS ASSIGNED:

• Ensures quality installation of equipment to manufacture standards

• Performs software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment

• Keeps detailed records and documentation related to system installation information, records of maintenance tickets, trouble resolution and documentation related to maintenance activity

• Performs maintenance analysis and troubleshooting on legacy systems and associate peripheral equipment

• Other Duties include responding to and troubleshooting system outages, handling move/add/change requests, fixing individual phone issues, performing software updates and patches, completing system health checks, adding services to an existing site, performing preventative maintenance routines and decommissioning legacy equipment. Performs after hours on-call support when needed.

• Knowledgeable of the escalation procedures based on critical priorities, Service Level Agreements (SLAs), and other procedures as directed by the customer.

• Responsible for Tier 1 and Tier 2 support/diagnostics/problem resolutions.

• Performs proactive maintenance of existing telephone system