Office Administrator / Dispatcher

Benefits:

Bonus based on performance

Dental insurance

Health insurance

Vision insurance

redbox+ Dumpsters of Lehigh Valley is a small, family-owned company. We are looking for a friendly, customer-focused and detail-oriented individual to join our team. If you are looking to join a company where you matter, you’re empowered to work independently and you care about providing a quality experience to both the construction industry and individual homeowners, this may be the right fit for you!

About the Role

Qualified candidates will have impeccable verbal and written communication skills, a strong ability to multi-task and a friendly demeanor. Our Admin/Dispatcher uses modern routing software and critical thinking in order to develop, alter, and optimize delivery routes. Admin/Dispatcher must effectively communicate and serve as the liaison between drivers and customers, remaining agile and ready to handle sudden route changes or delivery issues.

The ideal candidate will take great pride in building rapport with our customers and serving as a strong brand ambassador of both our products and reputation in the Lehigh Valley area.

Hours & Work Location

Hours for this position are 6:00am - 2:30pmThe Qualities You’ll Bring

You’re an effective communicator who provides memorable customer service. You pay close attention to details. If issues arise, you’re innovative and quick to resolve them. You appreciate being empowered to solve problems using your own discretion.

You’re empathetic and sensitive to what makes your customers happy. You approach each unique customer with care and agility and feel a great sense of satisfaction in creating an exceptional experience.

You have a proven work ethic and follow-through. Dependability – you do what you say you’re going to do. Bring your excellent work history as proof of your ability to commit to a company where you can stay and grow with us.

You understand the magnitude of being the first experience with redbox+ Dumpsters to our clients. You represent redbox+ Dumpsters and make decisions as if you were the business owner. You understand that every phone interaction, email and text matters.Duties

Cultivate strong relationships with drivers and customers to make every day productive and efficient

Dispatch – receive requests, triage work orders and communicate with driver/customers

Phones/texts/email – answer inquires, take work orders, process requests

Software administration and compliance – ensure accurate record keeping of client records, job sites, referral sources, customer retention and receipt of Terms & Conditions

Billing – run reports to audit charge card payments, ensure accurate charges on invoices

Follow-up – marketing prospects, Google reviews, other items as assigned

Inventory – monitor office and field supplies to ensure team has the tools they need Skills

Excellent phone etiquette – commitment to “Wow!” our customers

Technology knowledge of MS Office products and ability to quickly learn new software applications

Maintain professional and personable behavior at all times – behave as if every experience will be reviewed on our Google Business page

Independent and critical thinking related to logistics and customer experience

Ability to handle details, without dropping the ball

Eye for accuracy in work orders and billing preparation Qualifications

High school degree or equivalent

Legally able to work in the US

Knowledge of Greater Lehigh Valley area for portion of the role dependent on dispatch logistics

Customer service-related experience, with references to validate

Fluency in MS Office products

Sales and/or marketing experience preferred Compensation

- Hourly rate $22/hour to start; $23/hour after 60-days; $24/hour after 90-days

- Medical, Dental, Vision insurance

- Monthly Performance Bonus

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.