Customer Success Manager - Mumbai

About MoEngage

MoEngage Inc. is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Traveloka, Bukalapak, Kredivo, Vodafone, Oyo, Airtel, McAfee, MoEngage has over 250+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Singapore, Berlin, Jakarta, and Bengaluru.

Job Description

Onboard closed leads with Integration support

Be the point of contact for Accounts and be responsible for the growth of the customer

Advise clients on the most effective ways to use the MoEnagage Platform

Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

2+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management

Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.

SaaS and B2B experience is must.

Ability to understand customer requirements and see how MoEngage can add value in various way.

Take ownership of the relationship post sales and grow the customer

Champion the product and be an evangelist

Empathy - Needed in any client facing role, also important for working with other teams.

Strong written and verbal communication skills

Perks

Work at Scale and challenge yourself

Work with a smart team which grew up in the Mobile First world

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