ServiceNow HAM/SAM Analyst IV

Must Have:

Security

IAM/IDM

Nice to Have:

EOL Cycle

ITAM

Planview

VBScript

Description:

Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

Contribute to the IT Asset Management project which entails transitioning the end-of-life process from Planview and excel to ServiceNow

Become familiar with the existing end of life processes and assist with managing and tracking the lifecycles and reporting.

Work collaboratively with other members of the IT Asset Management team as well as hardware and software stakeholders to mature the asset management program.

Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services

Build and share technical expertise with your Agile team and other members of the organization

Follow industry and organizational best practices and standards and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement.

Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions

Provide operational support and troubleshooting for your team's products and services

Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements

Other duties as assigned

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor's degree in a relevant technology field or equivalent combination of education and work experience with less than 2 years of experience in IT Asset Management

Minimum of 3 years' experience in IT Asset Management

Demonstrable understanding of the end-to-end asset management lifecycle for hardware and software

Experience with tools such as ServiceNow Application or Technology Portfolio Management (APM/TPM), HAMPro and SAMPro or other asset management tools. Someone who can bring forward experiences to drive process, help design asset management standards and assist with oversight of asset management practices

Proficient in excel with VBS and macro experience

Must be able to conduct meetings with stakeholders on asset management processes

Strong problem-solving

Excellent verbal and written communication skills

Willingness to work in a highly collaborative environment

Familiarity with common IT security best practices

Technical skills per the specific position's requirements

Education: Bachelors Degree

Additional client information: