Delivery Specialist

Overview Responsible to perform a variety of specific duties at the store and outside locations. Operates and maintains a delivery vehicle consistent with company policy. Prepares merchandise for delivery, delivers, installs, and demonstrates merchandise in the customer's home. Performs a variety of customer service functions; strives to serve the customer professionally at all times. Responsibilities *

Operates vehicles safely on public roads between store locations and customers homes; maintains the vehicle's condition by completing the vehicle inspection checklist. * Secures and maintains the company issued tools. * Observes all state and federal traffic laws and wears a seatbelt while in the company vehicle at all times; wears OSHA required equipment consistent with moving merchandise. * Calls customer and completes pre-delivery checklist * Cleans, checks, and tests merchandise before loading. * Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury. * Inspects the delivery vehicle daily to diagnose defects and keep it performing properly. * Loads and unloads merchandise, also unboxes, set ups, displays, cleans, touches up, repairs, refurbishes, test/checks returned products and services merchandise as needed. * Delivers and returns merchandise with proper use of shipping blankets and tie-downs to secure the merchandise. * Picks up repossessed merchandise from customer's homes as instructed by management. * Uses a dolly to safely deliver merchandise; uses a delivery checklist to ensure the merchandise is properly installed/demonstrated; maintains vehicle security and ensures that the customer is completely satisfied. * Follows the daily delivery schedule. * Performs minor service calls and repairs. * Removes and disposes of packing materials. * Uses all customer service satisfaction methods. Additional responsibilities * Cleans and maintains showroom, office areas, restrooms, front and back of store, windows, light fixtures, walls, floor carpet, dumpster area, and furniture as needed. * Maintains cleaning supplies and equipment; notifies management concerning need for repairs * Assist store manager in store maintenance and display. Qualifications * High school education or GED. * Ability to lift up to 75 lbs., 200 lbs. with the aid of a dolly or the assistance of another person without sustaining personal injury or damaging the merchandise. * Ability to read tags, instructions, maps, documents. * Clean, valid driver's license - ability to be DOT certified if required. * Mechanical ability to install and service home appliances, electronics, etc. * Ability to work flexibility involving work hours, including weekends. * Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner. * Ability to plan and organize daily work activities and work independently in absence of supervisor. * Ability to lift, bend, stoop, kneel, sit, stand, walk. Other Environmental conditions * Works indoors in a controlled environment. May be exposed dust and airborne particles. Additional Information * Competitive Pay * Medical, Dental, and Vision * 401K Plan * Company Paid Life Insurance * Merchandise Discount * Vacation and Personal Paid Time Off Equal Opportunity Employer/Drug Free Workplace