Store Manager

Location: Orlando, Florida

If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents!

Our Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible for coaching and developing your store team to deliver World Class Service to all customers. You are responsible for insuring the well-being for all our pets, operational standards and sales goals. Your commitment to Pet Supermarket and your team will yield outstanding results for your customers, your store, and your career.

What’s in it for you?

Competitive pay

Full-time benefits & 401K

Vacation & Sick time

Employee discounts

Flexible schedule

Room for advancement

Working with PETS!

Essential Duties and Responsibilities

Ensure proper care of all pets in store as outlined in the Animal Care Manual

Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating verbally, in writing or by email.

Demonstrate a calm demeanor during periods of high volume, events and manage smooth transitions to keep store operating according to Pet Supermarket Standards

Maintain inventory control, safety, loss prevention and expense control as outlined in Loss Prevention Standards

Protect employees and customers by providing a safe and clean working environment

Accountable for financial reporting and operational metrics standards as outlined in Financial Reporting Binder

Maintain the stability and reputation of the store by complying with legal requirements

Follow, enforce, and train all employees on all company policies and procedures

Implementing all operational and merchandising direction that is communicated from the Corporate Office

Fully accountable for execution of sales, service, and customer experience initiatives in store

Consistently demonstrate excellent leadership and coaching skills

Cultivate long term relationships

Promote and market the business

Ability to work a flexible work schedule which will include morning, evenings, weekends and/or holidays

Ability to work a rotating schedule that includes the following:

2 evening shifts per week

1 full weekend (Saturday and Sunday) every 3 weeks

Saturday and Sunday twice a month

Ability to work a minimum of 45 hours per week

Competencies

Proven ability to delegate and follow through on goals and objectives

Demonstrates excellent customer service skills

Proven leadership and training skills

Experience with merchandising

Strong verbal communication

Ability to move throughout the store unassisted to provide customer service or perform tasks in any part of the store for up to 8 hour

Education and/or Experience

Must possess a minimum of 5+ years in retail establishment in Retail Store Management

Supervising a minimum of 8 employees

Training employees on company policies and procedures

Capacity for understanding inter-team conflicts and escalating when necessary

Clear and persuasive verbal and written communication

Working knowledge of POS system preferred

Requirements

Must possess a valid driver’s license

Access to a motor vehicle

Employee Management and Development

Recruiting, developing and managing high-performing teams

Inspire and engage employees by motivating the team to succeed

Lead by example

Observe and coach employee to provide feedback around sales techniques and providing excellent customer service

Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

Develop and execute individual development plans for store employees

Pet Supermarket is an equal opportunity employer and Drug Free Work Place

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