Account Coordinator

Overview:

MONUMENT IS BUILT ON A COMMITMENT TO OUR PEOPLE AND OUR SHARED VALUES. THROUGH OUR GENUINE PASSION FOR DELIVERY, RELENTLESS PURSUIT OF PERFECTION, AND BOLD DECISION MAKING, WE ARE CREATING A MORE AGILE CONTINGENT WORKFORCE SO BUSINESSES CAN DREAM BIGGER AND ACHIEVE MORE.

WE ARE MONUMENT

Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. Best of all, we make it easy.

Founded in 2003 with a sole focus on Contingent Labor programs and consulting services

Consultants at our Core – Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs

Global MSP with an ecosystem of partners spanning 50 countries and all major regions

Vendor neutral model relies upon a trusted partner and supplier community

Partners with industry-leading VMS systems

More “Gen 1” implementations than any other MSP over the last 5 years.

Seamless extension of client HR, sourcing, business units, vendors and contractors

OUR SHARED VALUES

EVERYONE MATTERS

WE TAKE CARE OF EACH OTHER

LEADERSHIP IS HERE TO SERVE

HIGH-CHARACTER AND HARD WORK ABOVE ALL ELSE

ALWAYS KNOW WHERE YOU STAND

EXCELLENCE ISN’T THE EXPECTATION, IT’S THE MONUMENT STANDARD

OUR PEOPLE AND OUR COMMUNITY

We support our people and our community through our dedicated committees:

Diversity & Inclusion Council

Women’s Leadership Council

Community Outreach

Sustainability Team

Continuing Education Committee

Position Title: Account Coordinator

Position Summary:

The Account Coordinator (AC) will provide first level direct support to the Program Team, Client End Users and Vendors. The AC will support the administrative functions needed to manage the daily requisition management and on/offboarding of labor fills for the client using the client’s Vendor Management System (VMS) and acting as the Managed Service Provider (MSP). The AC will also be tasked with running scheduled reports, maintaining integrations and supporting maintenance tasks related to time and process approvals. The AC may at times run the day-to-day account operations and client operations in the absence of the Account Manager, or other Account Coordinators. He/she will be responsible for the understanding of all account service lines and how the client utilizes each unique line of service. 5-10% travel.

Responsibilities:

Relationship Management

Builds and maintains professional relationships with Hiring Managers within the client’s organization

Build strong relationships with Supplier partners

Network within Monument Consulting Account Management and other departments

Service

Focus on continuous improvement of daily service and delivery to all end users (Client, Monument and Supplier)

Ensure client needs and performance requirements are met through the following of consistent, efficient, and effective processes

Understand and drive back end account processes (timesheets, reminders, and required reports)

Update and maintain account documents (handbooks, SOPs, training decks)

Responds to and resolves user issues (supplier, buyer, Monument).

Ensure compliance with client procurement policies, guidelines, and processes

Perform and track Worker and Supplier audits

Understand and support basic VMS and Account processes

Complete work in a way as to support and exceed expected Service Level Agreements (SLAs).

Supplier Partnership

Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation

Qualifications:

0-2+ years Professional Experience and 0-1 years MSP-VMS experience

College Degree or equivalent work experience

Experience with and basic skills with Microsoft Office

Outlook

Word

PowerPoint

Excel

* This is a remote role based out of Denver, CO

Pay Range:

USD $40,000.00 - USD $50,000.00 /Yr.

Permanent