Donor Services Coordinator

Donor Services Coordinator

Location: Granville Office

Reporting to: Finance Manager

Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)

Compensation: $55,048 - $60,166

We want our staff to “thrive” not just survive, so Canuck Place is committed to living our values of care exceeding not just minimum wage but living wage in B.C. This means that regardless of role our entry level salary is a minimum of $25.64 per hour equivalent to $50,000 full-time annually.

ABOUT US

Canuck Place Children’s Hospice (CPCH) is British Columbia’s recognized pediatric palliative care provider. For over two decades, through the many programs and services we provide, we have made a significant difference in the lives of children with life-threatening illnesses and the families who love them. Be part of a talented and innovative team that takes pride in supporting and providing the highest quality pediatric palliative care.

It is the expectation for all roles across the organization to know the organization’s philosophy of pediatric palliative care and uphold a commitment to further ones knowledge. Our philosophy of pediatric palliative care is as follows: Pediatric palliative care improves quality of life, promotes comfort, and reduces suffering for children with life-threatening conditions (serious illness) and their families through a holistic approach addressing; physical, emotional, social and spiritual needs. It is collaborative person & family-centered care delivered using a team-based approach throughout the continuum of care across all ages and stages of illness, including bereavement. It values choice and honest and compassionate communication.

At Canuck Place we understand that uniqueness is powerful. We hold each other accountable for an inclusive environment where employees feel empowered to share their experiences and ideas and know that they belong. We believe diversity drives innovation and the best pediatric palliative care for children and their families therefore we welcome that every person brings an individual perspective and experience to advance our mission. We have more work to do to advance diversity and inclusion and we are building a culture where difference is valued. We have a commitment to inclusion across gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity and disability status, to ensure our team members are empowered to bring their full, authentic selves to work. All staff are encouraged to contribute their perspective and lived experience through our internal employee groups such as Care 4 the Caregiver, Culture, DEIB (Diversity, Equity, Inclusion & Belonging), Green Team, Truth and Reconciliation and Wellness Committees.

WHY SHOULD YOU CHOOSE TO WORK HERE?

Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.

We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:

20 days’ vacation (pro-rated to your full-time equivalency)to start with ongoing annual anniversary increases up to an organizational maximum of 45 days

Up to two paid mandatory wellness days a year

Generous paid leave including compassionate and special leave when you need it

Municipal Pension Plan (MPP)

100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling

Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family

Flexible working options

Free meals on-site at the hospices

Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow

Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents

Serves as a liaison to Finance team, assisting with month-end and year-end bank reconciliation between donor database and accounting software.

Provides support for monthly gift processing including the following:

YOUR ROLE

Reporting to the Finance Manager, the Donor Services Coordinator provides support to the Development & Finance Team and is responsible for donation processing, tax receipting, donor acknowledgements, gift and donor inquiries and monthly financial balancing. Ensures appropriate written procedures are in place and maintained, and that appropriate staff are trained on carrying out the duties. Under the direction of the Finance Manager and Senior Donor Services Coordinator, helps organize and coordinate work and provides guidance to the Donor Services Assistant and volunteers as required.

RESPONSIBILITIES

Donation Processing

Coordinates work and provides guidance on the entry, review and processing of all gifts, pledges and pledge payments.

Reviews batches and coding prior to committing gifts into donor database. Provides instruction and support to staff on policies and procedures for submitting funds raised (e.g., use of forms, tax receipting).

Ensures donations are processed in an accurate and timely manner.

Maintains a comprehensive filing system of gift records and supporting information for historical documentation and audit purposes.

Coordinates and provides guidance on the production of all donation acknowledgements, donor tributes, and tax receipts.

Re-issues tax receipts and donation acknowledgements, as requested.

Schedules and coordinates and provides guidance to volunteers to assist in preparing donor acknowledgements and tax receipts for the annual Canucks for Kids Telethon.

Financial Reconciliation

Donor Relations

Represents Canuck Place Children’s Hospice, as appropriate, in relationships with donors and partners acknowledging contributions and following-up on any inquiries related to gift information and payment processing.

Monthly Donors

Maintains gift details, including upgrades for donors in the Monthly Donor Program.

Coordinates the processing of credit cards and EFT (electronic funds transfer) payments on the 1st and 15th of each month.

Prepares monthly lists of declined credit cards for follow up.

Database Administration

Provides support with administration of donor database.

Assists in developing and maintaining user manual and conducts and ensures all necessary Development staff are properly trained on usage and protocol around donor database.

Generates standard and ad-hoc reports, builds queries and imports/exports data for direct response programs, events, annual reports and communications.

Assists or acts as lead on select data projects in donor database, adhering to best practices and contributing to good data hygiene.

Handles global changes and bulk imports where appropriate.

Participates in the recruitment and training of the Donor Services Assistant role and volunteers as required.

Assesses training needs of staff and volunteers to ensure their understanding of database procedures for fundraising initiatives.

Assumes other related responsibilities, as assigned.

EDUCATION AND EXPERIENCE

· Completion of a related 2-year post-secondary diploma program (e.g. business, fundraising, etc.)

· A minimum of 3 years related experience including working with fundraising database software, preferably Raiser’s Edge, strong Microsoft Office skills, web based applications and payment services.

· An equivalent combination of related education and experience will be considered.

· Experience in a non-profit environment is preferred.

· Advanced skills with fundraising database software, preferably Raiser’s Edge or NXT.

· Strong Microsoft Office skills, web based applications and payment services.

· Critical thinker, demonstrated accuracy and keen attention to detail.

· Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.

· Demonstrated ability to work independently, as well as a collaborative member of a team.

· Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of customer service.

· Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.

· Experience coordinating, training and providing guidance to staff and volunteers.

· Ability to work with a high degree of discretion and confidentiality with regard to donor and other fundraising information.

· Experience with accounting, finance or bookkeeping is an asset.

· Experience with Classy, ImportOmatic or Mailchimp is also an asset.

High integrity; creativity; balance, good judgment and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.

Excellent time management skills.

Demonstrates flexibility that allows you to work with high energy, creative people.

Able to thrive and effectively manage priorities in a changing, ambiguous environment.

Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.

Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.

QUALIFICATIONS

What you bring to the role:

You have:

Please note:

RECRUITMENT PROCESS

We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please let us know and we will work with you to meet your needs.

Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.

APPLICATION PROCESS

Please submit your cover letter and your resume at by June 9, 2024. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.