Community Support Specialist (Onsite)

The Management Trust

Position Title:Community Support Specialist (Onsite)

Location: Springfield at Whitney Oaks, Rocklin, CA

Reporting To: General Manager

Status: Non-Exempt, Full-Time

Salary: $20.00-$23.00 Hourly

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Support Specialist is responsible for providing exceptional customer service and quality administrative support to both internal and external clients, including, but not limited to: partnering with Community Association Manager, performing special projects/research, and

various coverage (i.e. phone).

JOB DUTIES AND RESPONSIBILITIES:

Respond to phone inquiries using information/guidance from association manuals,

CC&Rs, Rules & Regulations, and other administrative documents

Receive and prepare Architectural Review Applications (ARC) for evaluation byassociation Board of Directors/Committee(s)

Understand and enforce community policies regarding all aspects of compliance

Process approval/denial of ARC applications, send to homeowners, and file accordingly

In coordination with CAM, setup and maintain association information (Call To Actiontext, CC&R text, etc.) in software

Partner with Community Association Manager to coordinate front desk coverage

Be familiar with residents to greet them by name

Maintain a professional demeanor with all who come in contact with the community, including the building maintenance vendors

Partner with office staff to assist in the operations of classes, gatherings, social events and other programs as needed

Manage work order processes, including entry, follow-up, and closing work order tickets

In CAM absence, oversee basic emergency vendor needs (i.e. contacting a plumber for anemergency association need)

Coordinate and file association clubhouse reservations

Prepare letters, memos, forms, and reports for homeowners, Board members, and vendors

Assist CAM with meeting follow-up action items, including compliance letters

Assist CAM with special projects for association needs, including research and assistingwith custom administrative work

Send Board anniversary cards

Maintain Welcome Packet materials for new homeowners and the tracking system;coordinate this process with Accounting team members

Prepare notices, newsletters, flyers, and other documents for internal and external needs

Report unsafe conditions and/or injuries to the property

Box/archive end-of-year documentation

Other duties and special projects as assigned

QUALIFICATIONS:

High School Diploma (or equivalent); Associates Degree preferred

Experience in reception and customer service preferred

Proficiency in administrative support generally between 1-4 years, depending on theposition level

Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus

Conflict resolution skills

Ability to meet deadlines and address time-sensitive issues

Superior multi-tasking skills

Excellent written and verbal communication

Ability to provide high-level customer service with astute attention to detail andorganization

Must be a team player

Ability to manage workflow amid shifting priorities

Willing to learn Company process and procedures, and learn/use proprietary software

Adaptable and dependable with a solid attendance record

Professional and respectful demeanor with all internal and external customers at all times

ESSENTIAL FUNCTIONS:

Use standard office equipment, including: computer, phone, copier/scanner, etc.

Be stationary for periods of time

Relocate up to (25) pounds

Travel to and from offsite locations

SUPERVISES OTHERS IF SO, LIST:

None

SCHEDULE & TRAVEL:

Monday - Friday 8:00 am-4:30 pm

This position may require occasional long hours to meet business needs and to attend weekend events.

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.