Service Technician - Level 3

Job Description

Description:

Summary/Objective: To provide service and maintenance on residential heating and air conditioning, electrical, and plumbing systems according to company standards providing the customer with a high- quality experience. Inform and educate the customer of maintenance agreement options, accessories, and work on generating additional leads for the business. Assist with training of technicians Levels 1 – 2.

Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday, 8:00 a.m. to 5 pm. Occasional evening and weekend work may be required as job duties demand.

Qualifications/Experience

Must be able to perform all duties of a Level 1 – 2 technician

Must pass drug and background screens

Valid driver’s license and insurable through company insurance carrier

Able to communicate clearly in English both verbally and in writing

Ability to work with tools used in the job in a safe manner

Completion of HVAC training program - preferred

EPA Certified or obtain within 3 months of hire

Minimum of 6 months HVAC service work

Boiler experience - preferred

Duties

Must be able to perform all duties of Level 1 - 2 Technician

Maintain professional appearance and attitude at all times

Arrive at jobsite at scheduled time and location as dispatched

Relocate from one jobsite to another jobsite as dispatched during the workday

Report to dispatcher when arriving and leaving jobsite

Operate company vehicle safely, obeying all traffic laws

Follow instructions from supervisor and/or dispatcher and carry out in timely manner

Report problems with company tools or vehicles promptly

Report problems with personal tools for possible replacement

Report problems with equipment to Service Dispatcher to expedite parts delivery

Communicate with customers and collect C.O.D. on maintenance service visits as directed

Ability to work staggered schedule if required

Gather information about replacement needs and inform dispatch so they can schedule an estimate appointment

Inform and educate customers about residential planned maintenance agreements

Inform and educate customers on additional products or services available through company

Inform customer of replacement options following company guidelines

Develop basic knowledge of electrical refrigeration principles

Develop basic knowledge of service tools and testing devices

Develop soldering skills

Develop customer service skills

Perform filter changes utilizing filter checklist paperwork unassisted

Develop skills to perform planned maintenance on residential systems utilizing maintenance checklist with assistance of a Service Technician level 3 or higher

Demonstrated ability to clean indoor and outdoor coils

Complete all service-related forms properly

Attend training/ meet training requirements as set by the company

Continuing education – 20 hours a year

Develop basic knowledge and ability to read and interpret wiring diagrams and blueprints

On call status for emergency service as required

Develop basic knowledge and ability to install basic water heater replacements

Develop basic knowledge and ability to layout and install low voltage wiring

Develop basic knowledge of diagnostic and troubleshooting techniques of HVAC

Develop knowledge of proper interpretations of testing devices

Purchase / Maintain required tool list for Service Technician Level 3

Other duties as assigned

Competencies:

Communication

Continuous Learning and Professional Development

Customer/Client focused

Quality Oriented/Work Standards

Safety Awareness

Supervisory Responsibility: None

Work Environment: Environment consists of extreme variations due to conditions, including but not limited to: heat, cold, wet, wind, sunlight, absence of light, insects, animals, mammals, reptiles and other conditions deemed by worksite.

Physical Demands: Reaching, bending, stooping, walking, sitting, crawling, squatting. Holding, carrying objects and lifting – including heavy objects such as equipment up to 100 pounds. Use of tools and equipment such as hand tools and ladders including extension ladders. Use of visions abilities include, close vision, distant vision, color vision, peripheral vision, depth perception and the ability to focus. Must be able to hear and speak. Must be able to work in small or confined work spaces.

Achievements required to advance to Level 4 Service Technician

Demonstration of Level 3 Essential Job Duties

Possess standard diagnostic technician tools as set by employer

Able to perform maintenance on both residential and light commercial units

At minimum, 150 accessories sold and / or $50,000 in accessory revenue generated

100 maintenance agreements sold or renewed

Achieving average monthly revenue goal of $44,000 - $53,000

Average ticket price of $500 - $600

Achieving 20% replacement sales leads from all calls

Callbacks under +/- 3%

Recommendation for advancement from manager

Continuing education – 20 hours a yearRequirements: