Showroom Coordinator

Showroom Coordinator – Washington D.C.

Our Showroom Coordinator is dedicated to providing an exceptional experience for every Brilliant Earth customer while aiding fulfillment and operational needs. The goal of the Brilliant Earth team is to create personalized experiences and build lasting relationships while sharing in the happiest moments of our customers' lives. The team operates in a fast-paced environment and is the engine which drives our company. As a team member, you will be supporting daily operations at our Georgetone location. In addition, you will serve as the face of the company while greeting customers and ensuring the best possible experience when visiting our showrooms. Curious about a day-in-the-life? Learn more on our blog here or learn about Oval Diamonds from Kelly, our SF team member, here!

This position is in-person at our showroom in our Washington DC showroom. The ideal candidate for this role will be able to work a Tuesday through Saturday schedule.

What you’ll do:

Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom.

Greet and welcome guests with enthusiasm, warmth and professionalism.

Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system.

Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area.

Manage the security of goods and provide expertise on operational policy and procedure.

Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs.

Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit.

Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.

Consistently seek ways to improve the customer experience while adding value to and supporting the sales team.

Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests.

You’re a great candidate if you have:

Robust customer service skills and experience working in a fast-paced retail or hospitality environment, preferred

A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction

Excellent written and verbal communication skills

Strong attention to detail

An ability to think critically and adapt quickly in a flexible environment

Exceptional time management skills and accountability

A team player mindset with an ability to work collaboratively and cross-functionally

Strong computer and organization skills

Interest in socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive salaries and a robust benefits package, including:

Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!

401k match. We know that saving for the future is important. That's why we offer a generous 401k match.

Paid Time Off. We know it’s important to recharge and relax - you'll accrue 3 weeks of PTO in your first year.

Disability and Life insurance. 100% employer-paid.

Pre-Tax Commuter Benefits.

Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.

Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.

Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.

Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!

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