Executive Housekeeper

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position reports to our Director of Rooms.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

Responsible for short and long-term planning and the management of the hotel’s Housekeeping operations

Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans

Solid understanding of housekeeping and laundry supplies and pars

Teach employees the importance of, and how to greet guests and courteously solve guest requests

See that the inspection program is consistently maintained

Assure all safety and security policies and procedures are followed

Work closely with all other Departments

Inspect some rooms daily

Experience purchasing linens and housekeeping supplies

Work closely with vendors to ensure proper pricing, delivery, and maintenance

Experience teaching, supervising, and mentoring multilingual and multicultural staff

Ensure OSHA and ADA policies are adhered to

Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful

Ensures proper staffing levels for customer service goals

Coach and counsel employees to reflect Hyatt service standards and procedures

Managing inventories and orders to meet the needs of the operation

Cultivate positive interdepartmental relationships

Implementing and driving cleaning projects

Facilitating trainings

Consistent weekly walkthroughs to plan needed projects

Positive relationship with vendors

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Bachelor's degree in hospitality or management

Fluent in: English, Spanish, Dutch and Papiamento

Strong written communication skills (as the candidate will have to be able to communicate with guests as well as vendors and colleagues)

Previous experience in the Rooms Division (preferred in Housekeeping)

Self-driven

Solution driven

Managing

Collaborative mindset (Teamplayer)

Analytical skills

Scheduling based on productivity tactics

Detail-oriented, excellent organization and administrative skills

Must be proficient in Microsoft Word and Excel

Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator and effective in providing exceptional customer service

Able to work under pressure

Experience working with large and diverse teams

Expected to be able to drive service scores, while also motivating the staff- able to drive engagement with such a diverse team

Able to manage extensive budget (balancing checkbook, cost control)

Month-end closing as well as re-forecasting for the following month

Able to stand and walk for long periods of time

Able to lift heavier than normal objects - e.g. making beds, pushing Housekeeping carts

Positive relationship with vendors

Schedule: Full-time