Dispatcher - Beltsville Branch

Job Description

Dispatcher - High Volume Service Team - Full Time / Hourly!

JOIN THE LEN THE PLUMBER HEATING AND AIR TEAM!

NOTE: BRANCH LOCATION: BELTSVILLE MD - This is a Full Time Hourly position - This position is an in-office position, and will include 7am - 330 pm, afternoon and evening shifts. No overnights. Will also include at least one weekend Saturday & Sunday 7:00AM - 5:00PM per month.

If you possess a positive and enthusiastic approach to customer service, we want to talk to you! You must be smart, independent, able to make decisions, and able to multi-task in a fast-paced, high-volume, customer service-focused office environment located in our Baltimore, MD location!

This is a full-time hourly position with a quarterly performance bonus. The perfect candidate must have flexibility with your schedule, this includes day shifts, evenings until 9 pm, and weekend day shifts in rotation.

Essential Job Functions:

Maintain the service technician schedules and dispatches technicians as service calls are completed

Schedule technicians return trips with customers to complete jobs after the arrival of parts

Maintain on-call schedule for service technicians and after-hours service procedures

Enter service calls, schedule calls, and generates call debriefing with technicians daily

Maintain customer database, ensuring complete, accurate, and updated entry of information

Respond to customer inquiries regarding company schedule and requested lead times, equipment service, service invoicing, and general inquiries

Respond to service technician's requests online and by phone

Schedule follow-up preventative maintenance service appointments

Review and complete service work orders for accuracy

Prepares invoices and timecards for processing

Participate in all company-sponsored training classes

Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently

Qualifications:

Minimum 2 years of experience in Customer Service, strong Admin & computer skills.

Geographical knowledge of service area and/or map reading skills

Advanced communication and customer service skills

Experience in using Microsoft Word and Excel

Must be detail oriented, have great follow-up, and can multi-task

Ability to pass a background check and drug screen

Experience/Education:

High School Diploma or equivalent

Compensation:

Based on experience

Benefits:

Competitive Dental, Vision, and Healthcare Plans

401(k) matching

Short-Term and Long-Term Disability

Life Insurance

PTO

Paid Holidays

Bonus eligibility

Employee Assistance Program (EAP)

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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