Sales Support Specialist (Irvine, CA or Eden Prairie, MN)

Job Description

WHO WE ARE:

DDL, Inc. is a third-party testing facility dedicated to helping medical device and pharmaceutical companies across the globe bring products to market. For over 30 years, DDL has provided extraordinary customer service and specialized testing expertise to the medical device, pharmaceutical, and consumer goods industries for our clients’ safety and efficacy testing. We help save lives by providing the highest standards for package, product and material testing.

“Working for DDL the past 8 years, I’ve gained life-long friendships with my co-workers.” – Angela – Packaging Project Manager/Engineer

“There is great daily satisfaction knowing the testing we perform is helping provide safe medical products all around the world.” – Brad – Packaging Project Manager

LOCATION:

The position will report to work in either our California (Irvine) or Minnesota (Eden Prairie) office and have the option to enjoy a remote or hybrid work arrangement after completing the training program.

HOW YOU WILL CONTRIBUTE (Overview & Key Responsibilities):

As our Sales Support Specialist, you will support the sales engineering team during the entire sales process. The Sales Support Specialist will aid the team with customer opportunities, creating job folders, creating or revising quotes, follow up on leads from new and existing customers, enter data into CRM (Salesforce) and any other sales administration tasks deemed necessary.

Learn and apply applicable ISO, ISTA, ICH, USP and ASTM standards for DDL testing services.

Demonstrate proficiency in executing various DDL testing capabilities per the standards.

Demonstrate proficiency in DDL project management, customer service and communication.

Work with sales engineers to support customer project opportunities, including project job folder creation, quote generation, and quote revisions with minimal oversight.

Build relationships with customers to qualify opportunities and promote repeat business.

Generate new business leads by prospecting new accounts through appropriate industry databases, cold calling and other resources such as LinkedIn.

Effectively utilize the Client Relation Management system (CRM) Salesforce and make data entries per sales engineers.

Assist with sales prospecting and other research as needed.

Back up for the Sales Engineers when Out of Office.

Facilitate client NDA / CDA via DDL legal review process.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

Bachelor degree in Packaging, Mechanical, or similar Engineering background

Previous DDL testing house internship experience (nice to have, but not required)

Medical Device Manufacturing (MDM) Project Manager or Sales experience

Computer skills (Microsoft Office fluency)

Salesforce or other CRM

WHAT WILL SET YOU APART (Competencies):

Ability to understand and interpret ISO, ISTA, ICH, USP and ASTM standards

Sales and goal oriented

Strong customer service skills

Creative and critical thinker

Quick learner

Team player

Conflict management and resolution skills

Self-motivated

Strong communication / interpersonal skills

Exceptional attention to detail

Time management

WHY JOIN US:

If you’re a team player who is looking for a sense of accomplishment, the opportunity to grow both personally and professionally, and a place to call home, then DDL is the place for you! At DDL, Inc., we strive to offer a competitive salary along with a comprehensive benefits package that helps you and your family maintain health and well-being -both physically and financially. Our comprehensive benefits package includes:

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Basic Life and AD&D / Voluntary Life and AD&D

Short-Term Disability

Long-Term Disability

Pet Insurance

Commuter Transit Benefits

401(k) Retirement Plan w/Safe Harbor Employer Contribution

Paid Holidays

PTO

It is DDL, Inc.’s policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws.