Front Desk Associate

Job Description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:

Executes procedures as outlined by front desk manual

Answer phones, take messages and transfer calls

Knowledgeable of Clubs amenities and surroundings

Communicates kindly and sincerely using members name

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures front desk is clean, maintained and organized at all times

Ability to respond quickly and appropriately to emergency situations

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Ability to respond to common inquiries or complaints from members

Job Requirements:

Available to work weekends and evenings and holidays

Must hold current CPR certification or obtain within 60 days of start date

Ability to work well with others

Experience in cash handling and credit cards

Customer service abilities

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 35 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking