Collection Associate - Hybrid Set up

To ensure the timely collection of payments from borrowers and clients. To review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements. Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.

To process and monitor the timely release of loan proceeds, replenishment of funds and

collection of payments.

To monitor the reported payments vis-à-vis actual collection, and reconcile this with Finance (shared services)

To secure cheques/funds to immediately replenish the funds in the bank account dedicated for loan disbursement

To send reminders to corporate partners re: the due amounts at least 5 business days before cutoff.

To coordinate with corporate accounts on collection issues or concerns, and negotiate for immediate settlement.

To monitor, process and record disbursement, collections, accounts receivables and other

generated income from corporate and individual accounts

To demonstrate effective skiptracing techniques by locating consumer contact information.

To do outgoing calls, letter sending, and sms/email sending to delinquent borrowers to collect unsettled loans

To propose and recommend payment schedules and schemes to assist delinquent borrowers to payment obligations.

To accurately update/document in the database on the calls, visits and collection efforts exerted for each account.

To prepare and submit reports that may be required by management and various government agencies.

To maintain the database of past due accounts (pending and settled)

To perform tasks within the department that may be assigned by the BUH and Operations from time to time.

Qualifications:

1. A degree holder preferably Accounting, Business Math, Business Management or any related

course

2. With at least 2 years work experience in the collection or remedial management

3. Can work under pressure and minimum supervision

4. With advanced knowledge in excel, gsheets, pivot and vlook up

5. Willing to do fieldwork

Summary of role requirements:

Looking for candidates available to work:

Monday: Morning

Tuesday: Morning

Wednesday: Morning

Thursday: Morning

Friday: Morning

2-3 years of relevant work experience required for this role

Working rights required for this role

Full time