Chat Support Technical Account Pure Non-Voice

WHY JOIN OUR TRANSEC TEAM?

HMO with dependent, life insurance, & incentives

Hybrid work setup

Great working environment with real work-life balance

Fun & engaging company-sponsored events

PRIOR BPO EXPERIENCE IS REQUIRED

JOB OBJECTIVE

Provide a seamless and outstanding customer experience through chat, email, and back office support.

ESSENTIAL JOB FUNCTIONS

Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.

Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.

Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

SKILLS & QUALIFICATIONS

Bachelor’s degree in any field, preferably an IT-related course.

Must have at least 1 year of customer service experience in the BPO industry, handling an international account.

Work background in using chat and/or email communication is highly preferred.

Prior experience in a technical account is a huge plus.

Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus.

Must have excellent writing skills in English; good speaking skills in English.

Tech savvy with strong interest in learning new technology applications.

High attention to detail.

Willing to work on night shift.

Summary of role requirements:

Flexible hours available

1 year of relevant work experience required for this role

Working rights required for this role

Full time